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Nokukholwa Phumuzile Mahlangu

About

Detail

South Africa
Contact Nokukholwa regarding: 
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Full-time jobs

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Mimecast
    RENEWALS OPERATIONS SPECIALIST
    Mimecast
    Apr 2024 - Current (2 years 7 months)
    • Responsible for ensuring that customers services enabled are those that are contracted for. • As well as deprovisioning of services no longer contracted. • Retention period adjustments & corrections. • Monitoring pro-actively across the customers that are overutilizing on licenses. • Incremental PI revenue is added to renewal quotes to ensure maximum contractual upsell ARR is achieved on renewal. • Work cross functionally with Leaders in Renewals, Operations and Business Intelligence, in order to drive efficiency and process improvement. • Ensuring that risk is limited through customer grid activity by pro-actively deprovisioning services that are downsold or by provisioning packages that are upsold. • Assist in ensuring accurate
  • Mimecast
    LICENSING & RENEWALS SPECIALIST
    Mimecast
    Oct 2022 - Mar 2024 (1 year 6 months)
    • In addition to my graduate program, ensuring accuracy of Customer & Partner Renewal Opportunities and Sales Orders at all times within CRM systems. Timely processing of Customer & Partner Renewals. Strong working relationships with Mimecast Finance Team, Go-to -Market teams, Customers & Partners. Collaboration with partners & customers to ensure contract renewal is successful. • Ensuring Win-Win Outcomes in customer & Partner Renewals that might require renegotiating. Implementing and managing key business objectives. Updating of at-Risk Renewals where customer may terminate contract. System administration in terms of CRM notes around upcoming renewals. Management of various reports/dashboard to Manager for weekly review.
  • Bosch
    PRODUCT MANAGEMENT INTERN
    Bosch
    Nov 2020 - Jan 2021 (3 months)
    • Internship in the product management department. Assist in creating brochures. Support supply chain department. Pull energy efficiency reports. Compile order spreadsheets. Adjust order number of products accordingly etc.
  • Hitachi Vantara
    SALES INTERN
    Hitachi Vantara
    Aug 2019 - Aug 2020 (1 year 1 month)
    • Assist the manager by performing administrative duties. Conducting research, send emails to customer queries or requests, updating account records on Salesforce, attend meetings Monday weekly meeting with the sales team, and help maintain customer relations through prompt responses.
  • Avon
    SALE REP
    Avon
    Feb 2017 - Dec 2017 (11 months)
    • Experiential learning. Practical assignment. Place customer order and collect from sales leader. Deliver to customers. Personal selling
Education verified_user 0% verified
  • University of Johannesburg
    BCOM HONOURS in Marketing Management
    University of Johannesburg
    Jan 2021 - Jan 2023 (2 years 1 month)
  • University of Johannesburg
    BTECH (ADVANCED DIPLOMA) in Retail Management
    University of Johannesburg
    Jan 2019 - Jan 2020 (1 year 1 month)
  • University of Johannesburg
    DIPLOMA IN RETAILING
    University of Johannesburg
    Jan 2016 - Dec 2018 (3 years)
  • P
    NATONAL SENIOR CERTIFICATE (GRADE 12)
    Pro Arte Alphen Park
    Jan 2011 - Dec 2015 (5 years)