Noemy Rodríguez Rodriguez Lopez
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Noemy Rodríguez Rodriguez Lopez

Noemy Rodríguez Rodriguez Lopez

About

Detail

Senior Project Manager | Customer Satisfaction | Team Performance Leader | MBA | Scrum | Coaching | English |
Madrid, Spain

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Résumé


Jobs verified_user 0% verified
  • Bluecell Comunicación
    Digital Project Director | Customer Success & CX | Team Leadership | UX, Web & Marketing Projects
    Bluecell Comunicación
    Jun 2021 - Current (5 years)
    ● Led multiple national and international end-to-end projects simultaneously, managing risks and changes. ● Defined and prioritized project goals and established roadmaps aligned with stakeholder vision. ● Solved complex cross-team challenges. ● Aligned 15+ people to deliver integrated solutions across teams (design, development, data analysis, finances, and marketing). ● Optimized internal processes, increasing team efficiency. ● Facilitated technical and non-technical team alignment, ensuring smooth execution of strategic initiatives. ● Effective communication with client stakeholders and team members, improving strategic alignment and customer satisfaction. ★ Improved customer retention, increasing monthly revenue, number o
  • Bluecell Comunicación
    Project manager & UX Consultant
    Bluecell Comunicación
    May 2021 - Jun 2021 (2 months)
    ● Facilitated sessions with client stakeholders (from 9 countries) to create a tailored solution that achieved 100% KPIs in delivery ● Carried out the entire UX audit for one of the largest coliving and coworking chains around Europe and coordinated the project execution ★ Met 100% of the KPIs ★ Gained customer loyalty, and they asked us for new services ★ The client improved conversion by 20% _
  • M
    Product Process Manager
    MC SAATCHI SPAIN
    Jun 2020 - May 2021 (1 year)
    ● Redesigned operational workflows, improving collaboration and increasing customer satisfaction by 30%. ● Implemented automation tools, reducing response time by 50% and enhancing team efficiency. ★ Redesigned operational workflows, improving collaboration and increasing customer satisfaction by 30% _
  • S
    Business Operations & Executive Project Manager Assistant
    SIEMENS HEALTHCARE DIAGNOS INC
    May 2013 - Jun 2017 (4 years 2 months)
    ● Acted as a strategic link between senior management and internal multidisciplinary teams ● Facilitated communication and the fulfillment of organizational objectives in projects ● Optimized processes, achieving operational efficiency and reducing time ● Assisted the executive in managing key international projects, ensuring coordination and optimizing resources _
  • Primark
    Operations & Process Optimization Lead
    Primark
    Sep 2011 - Apr 2013 (1 year 8 months)
    ● Supervised critical operations, optimizing logistics and reducing execution times by 20%. ● Implemented motivation and talent retention strategies, decreasing turnover by 30%. ● Handled crisis management and problem-solving, ensuring operational continuity under high-pressure conditions. ● Coordinated cross-functional teams, ensuring alignment with business objectives. ★ Increased talent retention by 30% and improved team NPS by 65% __
  • A
    Sales Manager
    AQUARELLE BUCARO SL
    Oct 2008 - Aug 2011 (2 years 11 months)
    ● Led and managed a team of 15 sales agents, supervising their performance and providing ongoing training. ● Coordinated cross-functional internal areas and suppliers to meet strategic KPIs. ● Optimized and standardized the work methodology, achieving a 50% reduction in response times and improving team conversion by 20%. ● Developed and delivered express training to more than 30 collaborators in campaigns ★ Reduced the number of customer complaints from >40% to 2% ★ Increased NPS 31% ★ Reduced the calls to the call center by 17% __
  • N
    Chief Operating Officer
    Noar Mobiliario y Decoración
    Oct 2003 - Dec 2024 (21 years 3 months)
    ● Comprehensive coordination of freelance teams, ensuring efficient workflow and exceptional service. ● Optimization of operational processes and proactive client follow-up to maximize satisfaction and profitability. ● Results-oriented leadership, enhancing team cohesion and performance. ● Expert in business growth, preparing customized budgets, negotiation, and continuous improvement of customer experience. ● Coordinated the freelance team. ● Diversified the business's client portfolio. ● Digitalized the company, overcoming resistance to change from the operations and sales teams. ● Coordinated relationships between the company, suppliers, and collaborators. ★ Overcame the 2008 crisis and the company closed after more than 30 years due to
Education verified_user 0% verified
  • EAE Business School
    Executive MBA, Business Administration, Management and Operations
    EAE Business School
    Jan 2024 - Jan 2025 (1 year 1 month)
  • International Coaching Community
    International Master's Degree in Coaching and Leadership, Human Resources Development
    International Coaching Community
    Jan 2024
    Actividades y grupos:Executive & Life Coaching | Personal and Professional Growth | Team Development | Mediation of Labor Conflicts through Coaching I have developed strategic skills and tools to manage stakeholders and improve team efficiency to achieve objectives, optimizing individual and collective performance.
  • Trazos
    Expert Master in UX/UI Design, Design and Visual Communications, General
    Trazos
    Jan 2019
  • U
    Diseño Digital, Digital Arts
    UTAD
    Jan 2017 - Jan 2020 (3 years 1 month)
    Actividades y grupos:Advanced digital knowledge for business strategy in increasingly uncertain, complex and competitive environments
Awards verified_user 0% verified
  • 2
    27 Honors, including the Final Degree Project
    Jun 2021