Nelson Villarreal Velásquez
Download
Recommend
Messages
Share
Nelson Villarreal Velásquez

Nelson Villarreal Velásquez  new_releases

About

Detail

Computer Tech Operator
Heredia, Heredia Province, Costa Rica

Contact Nelson regarding: 

work
Full-time jobs

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • D
    Sales support ambassador
    Diamond Desk
    Jan 2019 - Jan 2021 (2 years 1 month)
    - I worked as a sales support ambassador, delivering solutions for regional Partner Development Managers at Microsoft Brazil, engaging support teams to successfully resolve cases related to Invoices, Eligibility, Portal Support (Partner Center). - Encouraging the usage of new technologies, and best strategies of business development to expand their business, gain new final clients and be on top regarding new Microsoft Technologies.
  • C
    Advanced technical specialist
    CTM LATAM
    Jan 2017 - Jan 2019 (2 years 1 month)
    - Working on technical and licensing support, engaging Account Executives and Partners, developing the Microsoft´s advising program called Windows 10 Concierge Desk, contacting companies with different business scopes, to deploy and migrate. - Working for LATAM Region, using technological expertise about virtualization and migration procedures with tools like SCCM, MDT, WDS, and Windows Analytics. - Performing high communication skills, also creating Pipe Management on new customer opportunities, explaining security and technological benefits of Modern Desktop platform, forecasting deployment plans, scheduling migrations.
  • Hewlett Packard
    Customer success consultant
    Hewlett Packard
    Apr 2016 - May 2016 (2 months)
    - I also worked in the ROPS Team, administrative sector for validations and budgets, standard warranty, and server service approvals, confirming technical assistance to customers in Brazil, checking and updating contracts using SAP. - Different work terminals, for checking service and credit information for fast service, with multiple web apps such as WWCAMS, ES, SANDY, Revenue Federal of Brazil etc.
  • P
    Advanced sales specialist
    Perception
    Jan 2016
    - I was working for Perception Group, Microsoft´s Partner in South America, calling many companies in Peru, Argentina and Ecuador, offering and selling all Microsoft products like Azure, Office 365. - Dynamics, and subscription benefits depending on the businesses necessities, also providing free consulting about technical scopes of cloud services, licensing packages, and SharePoint features, Dynamics solutions.
  • Autodesk
    Renewal representative specialist
    Autodesk
    Jan 2016
    - I was working for the software renewal team at Autodesk, calling all states in U.S.A, Canada and Brazil, double checking contracts, specifications, and creating new opportunities to provide with software renewal information. - Engaging current clients to continue using their Autodesk Solutions and products already licensed, to receive benefits like special updates and free technical support.
  • Hewlett Packard
    Technical Support Specialist Level 2
    Hewlett Packard
    Dec 2013 - Apr 2016 (2 years 5 months)
    - I worked at HP providing with server, software and credentials support information, developing several troubleshooting for different scopes, also helping the clients with general advising about the usage of Windows O.S., supporting general I worked at HP providing with server, software and credentials support information, developing several troubleshooting for different scopes, also helping the clients with general advising about the usage of Windows O.S., supporting general Office tools: Outlook, Excel, etc., and troubleshooting web applications from Citrix Servers, at the same time giving recommendations to fix hardware, network issues, and configuring different printer models, external devices and peripherals. I was also part of the Wi
  • E
    Credit and Juridical Analyst
    Equifax Credit Bureau
    Feb 2013 - Nov 2013 (10 months)
    - I worked providing with information about how to complete USA taxes and W2 procedures, also managing credit files and databases, closing, and updating account status, I worked providing with information about how to complete USA taxes and W2 procedures, also managing credit files and databases, closing, and updating account status, checking on people´s tax reports, pending liens and judgment payments as well, to update personal accounts data using mainframe platforms. Also, calling bank agencies and courts, to verify the clients' credit status and releasing credit restrictions.
  • Aegis
    Bilingual Customer Service Bank Representative
    Aegis
    Oct 2008 - Jan 2010 (1 year 4 months)
    - I worked as a bank representative for JP Morgan Chase, working on saving and checking accounts, developing high communication skills, explaining billing reports and transactions, completing card activations, refunds, I worked as a bank representative for JP Morgan Chase, working on saving and checking accounts, developing high communication skills, explaining billing reports and transactions, completing card activations, refunds, identifying fraud issues, and performing customer service with analytical and reporting functions.
Education verified_user 0% verified
  • Universidad Politecnica Internacional Panama
    Technical Project Management
    Universidad Politecnica Internacional Panama
    Jan 2020 - Current (4 years 11 months)
  • Coursera
    Specialized QA Fundamental
    Coursera
    Feb 2015
  • CISCO
    CCNA Networking Modules: Network Fundamentals, Routing Protocols &Concepts, LAN Switching & Wireles
    CISCO
    Feb 2013 - Feb 2014 (1 year 1 month)