Call Center Representative
Call Connect
Jan 2020 - Jan 2022 (2 years 1 month)
As a Call Center Representative, I answered an average of 40 inbound customer calls per shift, efficiently processing and tracking customer orders while providing accurate delivery updates. I made outbound calls to inform customers of delays or payment issues, ensuring clear communication and customer satisfaction. In discussing billing issues, I offered effective solutions and escalated calls to supervisors when necessary. Additionally, my experience in sales closing and general sales techniques enhanced my ability to understand customer needs and provide tailored solutions, ultimately improving customer retention and satisfaction.
