Noel Christian Arpilleda

Noel Christian Arpilleda

About

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Support Specialist 3, Imports at Lightspeed Commerce
Quezon City, Metro Manila, Philippines

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Résumé


Jobs verified_user 0% verified
  • BBBD
    Business Development Representative
    BBBD
    Sep 2025 - Oct 2025 (2 months)
    As a Business Development Representative at B2BBD, I help scale-ups across APAC accelerate growth by driving meaningful conversations with decision-makers. At B2BBD, we partner with some of the most innovative technology companies worldwide — leaders in product intelligence, martech, and digital engagement. My role is to connect these solutions with the right prospects, opening doors for sales teams and supporting expansion across new markets.
  • Airbnb
    Owner – Short-Term Rental Business (Airbnb)
    Airbnb
    Sep 2024 - Current (2 years 2 months)
    Manage property operations, guest experience, and dynamic pricing for a high-rated Airbnb unit.
  • Sun Life
    Insurance Advisor
    Sun Life
    Jun 2023 - Current (3 years 5 months)
    Help clients achieve financial security through personalized life and investment plans.
  • Lightspeed Commerce
    Support Specialist 3, Imports
    Lightspeed Commerce
    May 2022 - Current (4 years 6 months)
    Handle data import requests via Zendesk, including escalations from other departments and direct retailer submissions Provide real-time import support and advice to internal teams via Slack Review and maintain internal documentation using Confluence and help center resources Collaborate with cross-functional teams to streamline import workflows and improve accuracy Known for precision, team communication, and reliability in a high-volume support environment
  • GoGet Carshare
    Team Lead
    GoGet Carshare
    May 2021 - May 2022 (1 year 1 month)
    Led a team of 12–15 agents, consistently meeting KPIs and SLA benchmarks Designed QA processes and led weekly coaching sessions to boost productivity Led a team of 12–15 agents, consistently meeting KPIs and SLA benchmarks Designed QA processes and led weekly coaching sessions to boost productivity Supported workforce planning through Erlang forecasting, staffing analysis, and queue monitoring Awarded “Employee of the Year” and selected for management training in Australia Supported workforce planning through Erlang forecasting, staffing analysis, and queue monitoring Awarded “Employee of the Year” and selected for management training in Australia
  • GoGet Carshare
    Senior Member Services Advisor
    GoGet Carshare
    Dec 2019 - May 2021 (1 year 6 months)
    Handled a team of 5-10 people. Pioneer growth and development amongst the team member. Met team KPI target by coaching. Set up projects that will improve team performance and motivate the team to work for excellence. Master the art of patience when handling customer complaints and escalations. Lift up member experience by providing the best solutions for their problems.
  • GoGet Carshare
    Member Service Advisor
    GoGet Carshare
    Jan 2018 - Dec 2019 (2 years)
    Delivered member-driven results. Helped the company to provide the best member experience through first call resolution. Assisted members on their bookings, midbooking problems (ie, flat tyre or batter), answer billing inquiries, and resolves customer complaints.
  • Concentrix
    Customer Service Representative
    Concentrix
    Jun 2017 - Jan 2018 (8 months)
    - Worked as a customer service representative in Transurban. Helped customers in paying their tolls, handled toll invoice queries and disputes.
  • Transurban
    Customer Service Representative
    Transurban
    Apr 2016 - Jan 2018 (1 year 10 months)
  • Salmat
    Customer Service Representative
    Salmat
    Apr 2016 - May 2017 (1 year 2 months)
  • Serco
    Customer Service Representative
    Serco
    Nov 2015 - Apr 2016 (6 months)
Education verified_user 0% verified
  • Informatics International College
    Information Technology
    Informatics International College
    Jan 2018 - Dec 2019 (2 years)
  • University of the East
    Information Technology
    University of the East