I'm a problem solver at heart — whether it’s improving team performance, simplifying complex processes, or helping people secure their financial
future.In my current role at Lightspeed, I handle import operations and collaborate across teams to ensure data accuracy and customer success. My experience includes workforce forecasting using Erlang models, performance analytics, and process documentation.Previously, I led high-performing customer service teams at GoGet, where I was promoted to Team Lead after being recognized as Employee of the Year. I’m also a certified Lean Six Sigma Yellow Belt, which has sharpened my ability to spot inefficiencies and drive solutions.Outside of tech, I work as a part-time Insurance Advisor with Sun Life Canada Phils, helping clients protect what matters most. I also run a successful Airbnb business, where I manage operations, guest experience, and profitability.I'm always learning, always building, and always looking to connect with people who are passionate about growth, systems, and service.