noel andres aguilar

noel andres aguilar

About

Detail

San José, San José Province, Costa Rica

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • LinkAmerica
    Tier 4 Support Engineer
    LinkAmerica
    Jan 2024 - Current (2 years 10 months)
    • Provide advanced troubleshooting and escalation support for Fortinet FortiGate and Juniper SRX firewall environments.
    • Support troubleshooting activities involving Cisco Meraki environments, including dashboard monitoring, connectivity analysis, VPN troubleshooting, and network performance investigations.
    • Monitor and troubleshoot enterprise network incidents in collaboration with NOC and engineering teams, ensuring timely resolution of service-impacting events.
    • Troubleshoot routing, SD-WAN, VPN, latency, packet loss, and failover-related issues across enterprise multi-site networks.
    • Implement firewall policy changes, routing updates, and IPsec VPN configurations in production environments.
    • Support Fortine
  • Dell
    Support Engineer
    Dell
    Oct 2023 - Oct 2024 (1 year 1 month)
    • Supported enterprise Dell PowerEdge server environments and hardware infrastructure incidents.
    • Troubleshot RAID degradation, disk failures, storage issues, and hardware-related outages.
    • Assisted customers with VMware and virtualized server environment troubleshooting.
    • Performed log analysis, diagnostics, and root cause identification for enterprise incidents.
  • Microsoft
    Technical Support Engineer Ic2
    Microsoft
    Aug 2018 - Sep 2023 (5 years 2 months)
    • Provided enterprise-level technical support for Microsoft Entra ID / Azure AD, identity, authentication, and security-related technologies.
    • Supported ADFS, SSO integrations, Azure MFA, Identity Protection, and Microsoft 365 identity services.
    • Assisted with troubleshooting authentication and access issues involving SAML-based SSO, LDAP concepts, MFA, and hybrid identity environments.
    • Managed customer cases through phone, web, and remote support channels while meeting SLA and resolution targets.
    • Supported ADFS, SSO integrations, Azure MFA, and Identity Protection solutions.
    • Managed escalations through phone, web, and remote support channels.
    • Delivered customer-focused troubleshooting while meeting S
  • C
    L2 Network Support Engineer
    Convergys (Juniper Support)
    Jun 2014 - Jul 2018 (4 years 2 months)
    • Provided network engineering support for Juniper EX and QFX switching platforms.
    • Troubleshot hardware and software issues across enterprise network environments.
    • Supported routing, switching, VLAN, and connectivity-related incidents.
    • Escalated critical issues to L3 and engineering teams when required.
Education verified_user 0% verified
  • Fortinet
    Fortinet NSE 4 – FortiOS 7.6 Administrator
    Fortinet
    Jan 2026 - Current (10 months)
    fortinet NSE 4
  • Fortinet
    Fortinet Certified Associate (FCA) Cybersecurity
    Fortinet
    Jan 2024 - Current (2 years 10 months)