Noe Javier Molina Trochez

Noe Javier Molina Trochez

About

Detail

Virtual Administrative Assistant | Customer Support | Data Entry | CRM Management
San Pedro Sula, Cortés Department, Honduras

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Résumé


Jobs verified_user 40% verified
  • Alorica
    Insurance Advocate public Remote experience
    Alorica
    Aug 2023 - Current (3 years 2 months)

    Provided phone and email support to U.S. healthcare members.

    Scheduled appointments and coordinated with providers.

    Verified insurance eligibility, referrals, prior authorizations, and claims.

    Maintained accurate CRM documentation and customer records.

    Performed administrative support, case follow-up, and high-volume data entry while meeting quality standards.
  • Alorica
    Virtual administrative assistant (Technical Case Support Specialist).
    Alorica
    Sep 2022 - Current (4 years 1 month)

    Managed technical support cases from intake through resolution.

    Updated CRM records and maintained accurate documentation.

    Coordinated with technicians and internal departments.

    Delivered chat and phone support while managing multiple priorities in a remote environment.
  • Concentrix
    Customer Service Associate and SME (Subject Matter Expert). verified_user Verified experience
    Concentrix
    May 2019 - Jul 2021 (2 years 3 months)

    Delivered technical support and customer service.

    Maintained CRM records and completed data entry tasks.

    Coached team members and supported quality improvements.
  • Allied Global
    Customer Service Agent—Team Lead—QA Analyst verified_user Verified experience
    Allied Global
    Jun 2015 - Apr 2019 (3 years 11 months)
    • Led customer support
    • Quality assurance
    • CRM administration and team coordination.
  • C
    Payroll Management—Quality Supervisor and Logistics Coordination Assistant.
    Cahsa"Cia. Azucarera Hondureña S. A.
    Oct 2002 - Sep 2012 (10 years)

    Managed payroll

    Tracking inventory

    Vendor payments

    Logistics coordination

    Administrative documentation and quality processes.
Education verified_user 0% verified
  • C
    Pivot Table Workshop
    CAMCOP (Camara de Comercio y Capacitación Internacional)
    Jan 2025 - Feb 2025 (2 months)
  • I
    Bachelor in Science and
    Inst. Cristiano Bethel
    Jan 2011 - Jan 2012 (1 year 1 month)
  • Centro Cultural Sampedrano
    English as a second language
    Centro Cultural Sampedrano
    Jan 2008 - Jan 2010 (2 years 1 month)