Noe Javier Molina Trochez

Noe Javier Molina Trochez

About

Detail

Virtual Administrative Assistant | Customer Support | Data Entry | CRM Management
San Pedro Sula, Cortés Department, Honduras

Contact Noe regarding: 
work
Full-time jobs
Flexible work

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 40% verified
  • Alorica
    Insurance Advocate public Remote experience
    Alorica
    Aug 2023 - Current (3 years 3 months)
    •
    Provided phone and email support to U.S. healthcare members.
    •
    Scheduled appointments and coordinated with providers.
    •
    Verified insurance eligibility, referrals, prior authorizations, and claims.
    •
    Maintained accurate CRM documentation and customer records.
    •
    Performed administrative support, case follow-up, and high-volume data entry while meeting quality standards.
  • Alorica
    Virtual administrative assistant (Technical Case Support Specialist).
    Alorica
    Sep 2022 - Current (4 years 2 months)
    •
    Managed technical support cases from intake through resolution.
    •
    Updated CRM records and maintained accurate documentation.
    •
    Coordinated with technicians and internal departments.
    •
    Delivered chat and phone support while managing multiple priorities in a remote environment.
  • Concentrix
    Customer Service Associate and SME (Subject Matter Expert). verified_user Verified experience
    Concentrix
    May 2019 - Jul 2021 (2 years 3 months)
    •
    Delivered technical support and customer service.
    •
    Maintained CRM records and completed data entry tasks.
    •
    Coached team members and supported quality improvements.
  • Allied Global
    Customer Service Agent—Team Lead—QA Analyst verified_user Verified experience
    Allied Global
    Jun 2015 - Apr 2019 (3 years 11 months)
    • Led customer support
    • Quality assurance
    • CRM administration and team coordination.
  • C
    Payroll Management—Quality Supervisor and Logistics Coordination Assistant.
    Cahsa"Cia. Azucarera Hondureña S. A.
    Oct 2002 - Sep 2012 (10 years)
    •
    Managed payroll
    •
    Tracking inventory
    •
    Vendor payments
    •
    Logistics coordination
    •
    Administrative documentation and quality processes.
Education verified_user 0% verified
  • C
    Pivot Table Workshop
    CAMCOP (Camara de Comercio y Capacitación Internacional)
    Jan 2025 - Feb 2025 (2 months)
  • I
    Bachelor in Science and
    Inst. Cristiano Bethel
    Jan 2011 - Jan 2012 (1 year 1 month)
  • Centro Cultural Sampedrano
    English as a second language
    Centro Cultural Sampedrano
    Jan 2008 - Jan 2010 (2 years 1 month)