Noah Pulizzi

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HUMAN RESOURCES GENERALIST

ONEIDA HOSPITAL

Jan 2024 - Current (2 years 6 months)

• Serve as primary HR contact for 300+ employees, managing day-to-day employee relations, conflict resolution, and compliance matters. • Spearhead improvements to onboarding and training programs, reducing new hire time-to-productivity by 25%. • Administer employee benefits, including open enrollment and issue resolution, increasing employee satisfaction scores by 15%. • Implement process improvements within HRIS (Workday), resulting in a 30% reduction in administrative workload. • Collaborate with Payroll, Legal, and Operations teams to ensure compliance with federal and state labor laws.

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SENIOR BENEFITS ADVISOR

EHEALTH INSURANCE SERVICES

Jan 2022 - Jan 2024 (2 years 1 month)

• Guided Medicare clients through complex plan options, maintaining a 92% client satisfaction rate. • Trained 10+ new advisors on compliance and best practices, improving team performance and retention. • Consistently exceeded monthly sales goals by 10–15% through personalized plan recommendations. • Resolved escalated client concerns with empathy and accuracy, ensuring adherence to HIPAA and CMS regulations while preserving client trust. • Analyzed customer feedback and enrollment data to identify trends, guiding training and process improvements across the team.

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HR ASSISTANT

LOTUS WEST PROPERTIES

Jan 2021 - Jan 2022 (1 year 1 month)

• Supported hiring for multiple departments, managing job postings, interviews, and onboarding logistics. • Maintained employee records and ensured accurate data entry into BambooHR. • Assisted with employee benefits communications during open enrollment and audits. • Responded to employee inquiries regarding HR policies, procedures, and benefits, ensuring timely and professional resolution. • Supported compliance initiatives by organizing training records, I-9 documentation, and policy acknowledgments in accordance with labor laws.

OPERATIONS ADVISOR

Tesla

• Managed order communications and logistics across departments, ensuring 98% on-time delivery. • Identified bottlenecks in internal workflows, implementing cross-department solutions that improved efficiency by 20%. • Partnered with finance and sales to address operational risks and streamline customer interactions. • Provided front-line support to customers, ensuring high satisfaction through timely issue resolution and clear communication. • Utilized data from internal systems to track inventory and delivery metrics, contributing to process improvements and cost savings.

VETERAN BENEFITS REPRESENTATIVE

American Income Life

• Delivered educational benefit presentations to veteran families via Zoom, converting 70% of meetings into enrollments. • Streamlined scheduling workflows, reducing client wait time by 40%. • Built trust with clients by clearly explaining policy options and tailoring recommendations to meet individual family needs. • Managed a high-volume appointment schedule, consistently exceeding weekly outreach goals. • Maintained accurate records of client interactions and enrollment status, ensuring compliance with company procedures and privacy standards.

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