Senior User Experience Designer
PNC Bank
Jan 2022 - Jan 2023 (1 year 1 month)
Recruited as a UX Designer, quickly advancing to lead a three-person design/research team supporting digital banking products. Designed intuitive, accessible UX solutions for diverse audiences while mentoring peers on design best practices and improving overall team output. Conducted human-centered research, including user interviews, usability testing, and quantitative analysis, to generate insights that informed product development. Developed end-to-end design strategies by integrating visual, interaction, and service design principles, producing user journeys, wireframes, and prototypes to align stakeholders. • Established bank's first UX Research program, building processes for scheduling, user testing, and cross-departmental engagemen