Noah

Noah

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Senior Client Success Manager at Ghost Concepts Software Services Pvt Ltd
Telangana, India

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Résumé


Jobs verified_user 0% verified
  • G
    Senior Client Success Manager
    Ghost Concepts Software Services Pvt Ltd
    Jan 2024 - Current (2 years 4 months)
    - Build and nurture strong, long-term relationships with clients, serving as their primary point of contact and advocate within the company. - Lead client onboarding and training processes, ensuring successful adoption and optimal use of products or services. - Drive client satisfaction, retention, and account growth by proactively addressing client needs and identifying opportunities for upsell or cross-sell. - Collaborate with internal teams, including Sales, Product, and Support, to align client goals with company offerings and deliver exceptional value. - Monitor client performance metrics, provide regular updates to stakeholders, and implement strategies to enhance client success and satisfaction.
  • Genpact
    Team Lead
    Genpact
    Oct 2022 - Sep 2024 (2 years)
    • Boosted team productivity by 25% through effective leadership and conflict resolution skills by creating a positive work culture. • Streamlined process and report, resulting in a 15% increase in productivity for Managers and client. • Successfully managed and exceeded TAT and SLA metrics by implementing innovative strategies and leading a high-performing team. • Maintained team consistency by improving productivity by 20% through efficient task delegation, resulting in meeting tight deadlines. • Increased team efficiency through monthly one-on-one sessions, identifying areas for improvement and providing targeted feedback.
  • Genpact
    Quality and Support Analyst
    Genpact
    Feb 2020 - Oct 2022 (2 years 9 months)
    • Improved weekly calibration sessions with Ops & quality teams by 25%, resulting in more accurate analysis & faster problem resolution. • Optimized data management by updating visual dashboards, trackers, and vendor portal. Conducted training to boost productivity. • Streamlined the error resolution process by providing timely support, leading to a 20% decrease in client escalations. • Helped reviewers achieve 100% quality targets set by client within defined time frame, leading to increased productivity and client retention. • Collaborated with Trainers to enhance training decks, resulting in a 20% improvement in reviewer comprehension.
  • Genpact
    Process Associate
    Genpact
    May 2019 - Feb 2020 (10 months)
    • Consistently provided timely resolution for content issues, maintaining 100% adherence to guidelines and ensuring high quality content for customers. • Identified areas for improvement, resulting in a 10% increase in user issue resolution and overall satisfaction • Consistently maintained a 98% accuracy rate in adhering to process and policies, ensuring compliance and minimizing errors. • Proactively identified trends, leading to 10% reduction in errors and improving efficiency by 15%.
  • Amazon
    Listing Specialist - Prime Now
    Amazon
    Oct 2017 - Apr 2018 (7 months)
    • Contributed to the enhancement of Amazon Prime Now's catalog quality by identifying and resolving 100+ errors in seller inventories, resulting in a 15% increase in product accuracy. • Increased the matching rate for Images by 40%, reducing the time spent on audits by 50% and improved customer satisfaction. • Collaborated with business teams to integrate 1000+ seller content using standard templates, resulting in improved platform consistency and 25% increase in customer satisfaction. • Optimized Prime Now workflow by categorizing nodes, resulting in 15% faster processing time and improved productivity.
Education verified_user 0% verified
  • N
    Postgraduate Degree, Meeting and Event Planning
    National Institute of Event Management India
    Aug 2019 - Aug 2020 (1 year 1 month)
  • T
    Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering
    TRR engineering college
    Jan 2011 - Jan 2015 (4 years 1 month)
  • S
    10+2, Computer Science
    Sainik School Korukonda
    Jan 2004 - Jan 2011 (7 years 1 month)
Projects (professional or personal) verified_user 0% verified