Noaa Bujanover

Virtual Patient Navigator

IQVIA

Aug 2024 - Current (1 year 10 months)

• Delivered technical and product support for the Freestyle Libre systems via phone, video, and email • Identified and flagged provider charting system issues; triaged problems through Jira and internal tools • Documented system issues and collaborated with the team to ensure improved product flow • Guided providers on platform use, troubleshooting steps, and documentation workflows

Virtual Dietitian III & Provider Support Specialist

Vida Health

Apr 2020 - Aug 2024 (4 years 5 months)

• Led app troubleshooting and operational support to the coach side of the platform. • Served as an engineering liaison for QA testing, feature rollouts, and provider feedback integration. • Collaborated with product teams to streamline digital workflows across enterprise health platforms. • Used Jira/Confluence to create and manage internal documentation and escalation workflows, while also utilizing CRM programs such as Zendesk to enhance customer interactions and support processes. • Trained RDs, therapists, and coaches on technical tools and platform navigation, ensuring they were well-equipped to utilize the systems effectively.

B

Health Educator

Baycare

Aug 2015 - Jun 2020 (4 years 11 months)

• Coordinated health education events and managed a team of educators. • Provided on-site and virtual instruction for corporate and community stakeholders. • Analyzed health data from multiple facilitators and created reporting frameworks. • Utilized customer support skills to enhance community screening initiatives, ensuring effective communication with both the organizations that booked the screenings and the participants. Additionally, supported the management of grant program data, providing essential customer support to health care providers and the grant program manager, which facilitated smoother operations and improved stakeholder satisfaction. - Leveraged account management skills to assist in managing health accounts, creati

S

Sports Dietitian & Research Assistant

Sanford Sports Science Institute

Apr 2014 - Mar 2015 (1 year)

• Presented technical nutrition seminars and handled program communications, providing valuable insights to athletes and organizations. • Built digital education materials and ran the program's social media presence to enhance engagement and outreach. • Additionally, the presentations and research assistance offered customer support to athletes and the organizations that booked the seminars, ensuring their needs were met effectively.

J

Outpatient/PRN Dietitian

John Hopkins All Children's Hospital

Apr 2011 - Jul 2017 (6 years 4 months)

• Delivered outpatient nutrition services while supporting multidisciplinary initiatives, ensuring comprehensive care for patients. • Developed sports nutrition protocols and education programs for clinical staff to enhance their knowledge and improve patient outcomes. • Engaged in customer support by effectively communicating with patients and their parents, assisting them in improving their health and navigating their dietary needs. Additionally, managed account responsibilities by overseeing specific clinics focused on diabetes, pulmonary, and blood disorders, while also being in charge of handling most outpatient nutrition clinics around the Tampa Bay area, which further contributed to the overall quality of care provided to patient

About

Detail

Timeline

Résumé