Nnamdi Ajuzie

Healthcare-focused Customer Service professional with 6 years of remote experience serving patients, providers, and health plan members across fast-paced call center environments. Adept at managing high call volumes while resolving questions on insurance coverage, claims, and benefits, coordinating care, and scheduling patient appointments with empathy and precision. Well-versed in verifying insurance eligibility, supporting prior authorizations, and maintaining accurate documentation across CRM, EHR, and payer platforms, always in full compliance with HIPAA standards. Recognized for clear communication, sharp attention to detail, sound problem-solving, and a track record of building lasting, trust-based relationships with patients and providers alike.