Nkesia Hickson

I was working within the financial industry for over 9 years. I’ve held management roles, mentoring/training roles, and supportive roles. I’ve also been nominated and have won 2 Member Hero awards during my time with my previous employer. This last year I took a leap of faith and ventured into an industry I knew nothing about. I’ve been with my current employer since August 2022 and was promoted by December 2022. I was then promoted again this August 2023 and have worked my way up from a Contact Center agent to Contact Center Operations Supervisor. With the support and guidance from those around me, both personally and professionally, I’ve found where I’m supposed to be.