N

Njeri Njau

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Kenya

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work
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school
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Résumé

Jobs verified_user 0% verified
  • Athena
    Executive Assistant
    Athena
    Aug 2024 - Nov 2024 (4 months)
    Managed administrativetasks, scheduled meetings, correspondence, and daily operations toensurethe complete success of my client. Organized all client documents, work resources, travel itineraries and calendar.
  • J
    Administrative Assistant
    JESUS HOBBS SCHOOL
    Sep 2023 - Jul 2024 (11 months)
    Pro actively managed and maintained executive schedules, including appointments and meetings reducing scheduling conflicts by 20%. Handled direct phone calls, emails, and other correspondence.
  • Teleperformance
    Customer Service Representative
    Teleperformance
    Oct 2022 - Aug 2023 (11 months)
    Processed product refunds, replacements and resolved all order issues effectively and in a timely manner. Elevated brand loyalty by improving customer satisfaction by building rapport and showing genuine empathy achieving an overall customer satisfaction score of 9.0.
  • CCI Global
    Subject Matter Expert/ Performance Coach
    CCI Global
    Oct 2021 - Oct 2022 (1 year 1 month)
    Spearheaded the integration of newhires intothe productionfloor. Oversaw the execution of Key Performance Indicators and implemented strategies with the quality department, resulting in a 15% improvement in daily stats.
Education verified_user 0% verified
  • S
    Diploma in Counseling Psychology
    Serein Educational Center
    Oct 2022 - Dec 2024 (2 years 3 months)
  • S
    Certificate in Counseling Psychology
    Serein Educational Center
    Jan 2021 - Oct 2021 (10 months)