N

Nixon Bone

About

Detail

Florida, United States

Timeline

work
Job
school
Education
folder
Project
flag
Award

Résumé

Jobs verified_user 0% verified
  • Asurion
    IT Support Specialist (Tech Coach)
    Asurion
    Sep 2024 - Current (2 years 2 months)
    • Delivered Tier 1 and Tier 2 technical support for mobile devices and connected applications. • Utilized A+ and CCNA-level knowledge to resolve hardware, software, and network issues. • Supported device repairs, account setups, and customer escalations with excellent communication. • Documented troubleshooting workflows to improve internal knowledge sharing. • Promoted Verizon Home Device Protect through personalized recommendations, aligning product value with customer needs.
  • Alorica
    Tier 1 Technical Support Specialist
    Alorica
    May 2017 - Sep 2024 (7 years 5 months)
    • Provided K-12 educators with login, software, and compatibility support on educational platforms. • Resolved browser and connectivity issues across multiple operating systems. • Maintained detailed case records, and contributed to improving the internal knowledge base. • Utilized Jira within Salesforce to manage support tickets, document technical issues, and coordinate with internal teams for timely resolution.
  • C
    Apple Tier 1 (Mac+)
    Concetrix
    Jul 2015 - May 2017 (1 year 11 months)
    •Provided Tier 1 technical support for Apple customers, resolving issues related to macOS and iOS
    systems, installations, and performance.
    •Escalated complex incidents, maintained customer satisfaction, and met KPIs in a high-volume support
    environment.
    •Guided users through remote troubleshooting steps, improving resolution times and first-call effectiveness.•
Education verified_user 0% verified
  • Seminole State College of Florida
    Bachelor's in Science
    Seminole State College of Florida
    May 2023 - Current (3 years 6 months)
    IT (Cybersecurity)
  • Seminole State College of Florida
    Associate of Arts
    Seminole State College of Florida
    Jan 2021 - May 2023 (2 years 5 months)
Projects (professional or personal) verified_user 0% verified
  • Ucf
    Python class
    Ucf
    Aug 2024 - Current (2 years 3 months)
    I gained beginner-level software development experience through coursework at Seminole State College while pursuing my B.S. in Cybersecurity. This included scripting with Python and working with basic logic and data structures. I’ve also experimented with troubleshooting scripts and automation as part of my technical support roles, which has helped me understand how software tools function behind the scenes.
  • Seminole State College of Florida
    Cisco class
    Seminole State College of Florida
    May 2023 - Current (3 years 6 months)
    CCNA CLASS
Awards verified_user 0% verified
  • Seminole State College of Florida
    A+
    Seminole State College of Florida
    Jul 2025 - Current (1 year 4 months)
    Certification
  • Seminole State College of Florida
    CCNA
    Seminole State College of Florida
    May 2023 - Current (3 years 6 months)
    Certification