Nivaldo Favaro Junior

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Project Manager – Alternative Global Payments Methods

Paymentez Nuvei, Nuvei

Dec 2022 - Current (3 years 6 months)

At Nuvei, where I am currently working, I have made significant progress in optimizing payment solutions! In just four weeks, by using local preferred payment methods like PSE in Colombia and PIX and Boleto in Brazil for retail merchants with our omni-channel payment systems, we’ve boosted our approval ratio to an impressive 2.98%! I also took the lead on an exciting project monitoring politically exposed person (PEP) users. This initiative has empowered our merchants to process PEP transactions, resulting in a fantastic 1.14% increase in approval rate and a whopping $440,000 in volume in just two weeks! Our commitment to security really shone through as we developed a cutting-edge anti-fraud methodology for third-party payments using PI

Portfolio Manager

PMI

Dec 2022 - Dec 2024 (2 years 1 month)

As a PMI-SP volunteer, I manage a diverse range of projects and investments to help our local chapter thrive in business intelligence! We’re all about improving automation for potential leads and gathering insightful feedback. Plus, I’ll be diving into strategic planning, volunteering resources, and performance reviews in SalesForce to keep everything on track! Additionally, I leverage my expertise in SQL, Microsoft SQL Server, and Microsoft Power BI to analyze data and generate insightful reports that aid in strategic planning and performance tracking. My experience with Microsoft Azure, AWS, and cloud infrastructure enables me to optimize system deployments, ensuring scalability and security for project-related platforms. I implement De

Business Analyst

BYJU'S Learning

Jul 2021 - Dec 2022 (1 year 6 months)

My role was in enhancing the DFO systems for our LATAM operations! I've been managing lead information and designing new support procedures, all while creating clear documentation that helps everyone stay informed. One of my proudest achievements is implementing the Leads automation routine. This project has transformed how we handle leads, boosting our call center efficiency by an impressive 43%! I've also rolled out a monitoring system that not only cut costs by 43% but has streamlined our processes even further. I also help to implement an AI-driven customer service automation system called yellow.ai from our main branch, which decreased chat queue wait times by 77%. Plus, I’ve worked closely with our local HR diversity and inclusion tea

Business Analyst

Wipro Technologies

Feb 2020 - Jul 2021 (1 year 6 months)

At Wipro, I worked on amazing achievements for technical support that align with ITIL standards. We've been actively monitoring and enhancing our hybrid data center, specifically with Windows servers and the GFI update tool, ensuring everything runs smoothly. I served as the first point of contact for keeping our WIN Group sites compliant and updated with the headquarters office in Bangalore. One of my favorite projects was implementing the Brazilian General Data Protection Law (LGPD) standards for a factory of 200 employees within just a year—we brought together the legal, IT, and HR teams using agile rituals. Additionally, we rolled out the Project SSO in just 15 weeks. I’m also thrilled about our Unifi Ubiquiti wireless project, which no

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Maintenance of POS

BIG W

Dec 2018 - Feb 2019 (3 months)

During my short time at BIG W Australia, I was responsible for training and leading the team of local technicians assigned to the implementation of the points of sale (POS) and accompanying the cashier operators during the first contact with the system. In addition to my primary responsibilities, I played a crucial role in managing and securing IT infrastructure, ensuring the stability and efficiency of operations. My expertise in network management and Linux administration allowed me to optimize system performance and maintain high availability across various environments. I was responsible for implementing robust security measures, safeguarding critical data and infrastructure from potential vulnerabilities and cyber threats. Furthermore

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Project IT Manager

Radical Vest SurfShop

Feb 2014 - Apr 2017 (3 years 3 months)

During my time at Radical as IT support manager, my role involves providing both local and remote assistance, plus keeping our IT infrastructure running smoothly. This includes handling ERP servers on Windows and managing file and authentication servers on Linux (CentOS). I also get to dive into task automation using PowerShell and shell scripts, which is super rewarding! I engaged in several exciting projects: - Setting up a fantastic open-source service desk system to streamline our IT support calls. - Migrating our Linux file server from Fedora to CentOS for better performance. - Implementing a robust pfSense firewall to keep everything secure. - Building an integrated CCTV system connecting all 43 stores across São Paulo. One of the

Nivaldo Favaro Junior

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