Nithin Raj

Business Development Manager

Avance Consulting

Dec 2023 - Jun 2024 (7 months)

• Client Onboarding & Relationship Building: Successfully onboarded multiple clients, building long-term partnerships and ensuring a robust business pipeline. • Lead Generation via LinkedIn & Navigator: Leveraged LinkedIn tools to identify and engage qualified leads, increasing client conversions steadily. • Requirement Fulfillment & Target Achievement: Consistently met and exceeded monthly sales targets through strategic management of client needs. • Strategic Account Management: Designed tailored client strategies, fostering satisfaction and repeat business opportunities. Additionally, utilized administration skills to streamline processes and enhance team efficiency, while managing a team of 30 members to ensure effective colla

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Business Development Manager

W3Global

Dec 2022 - Jul 2023 (8 months)

• Spearheaded 50+ high-level meetings with C-level executives across industries, resulting in a 30% increase in client acquisition. • Implemented a new onboarding program for team members, reducing time-to-productivity by 25% and boosting retention. • Streamlined database filtering, improving response rates by 15% and aligning candidate matches with client needs. • Developed KPI reports for strategic adjustments, enhancing client engagement rates. Additionally, I utilized cold calling techniques as needed, demonstrating flexibility in my approach to business development and ensuring that I met diverse client engagement requirements effectively.

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Customer Success Associate

H1 Life Sciences

Oct 2021 - Mar 2022 (6 months)

• Onboarded and supported 20+ major clients, achieving a 95% satisfaction score. • Partnered with stakeholders to develop pilot programs, driving a 40% increase in client retention. • Authored documentation that reduced customer inquiry response times by 20%. • Introduced monthly review sessions, fostering transparency and trust with clients. Additionally, I have experience in cold calling and lead generation, which, while not the primary focus of my role, allowed me to adapt to various client needs and enhance overall customer engagement.

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Global Product Services Associate

Uber Pvt. Ltd.

Nov 2018 - May 2020 (1 year 7 months)

• Analyzed app trends in US, UK, and Indian markets, driving a 15% improvement in user experience metrics. • Developed training sessions for cross-functional teams, enhancing efficiency by 30%. • Contributed to Uber Lite's feature testing and improvements, enhancing usability. • Organized events and captained the Uber India Cricket Team, promoting workplace culture. • Leveraged skills in sales, cold calling, and lead generation as needed, adapting to project requirements to support overall business objectives and enhance team performance.

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Business Operations Associate

Accenture Solutions Pvt. Ltd.

Mar 2017 - Jul 2018 (1 year 5 months)

• Managed the YouTube Social Media project expansion from 16 to 230 members, improving productivity by 40%. • Created over 50 training documents, reducing error rates and improving efficiency. • Monitored performance metrics, exceeding client expectations through process adjustments. Additionally, I possess experience in sales, cold calling, and lead generation, demonstrating my adaptability to switch roles based on project requirements, which further enhances my ability to contribute to business operations effectively.

Data Analyst (Merck

C3I Solutions

Jun 2016 - Feb 2017 (9 months)

• Provided technical support, achieving a 90% satisfaction score through effective resolutions. • Analyzed cases to identify recurring issues, reducing escalations by 25% . • Collaborated with technical teams to improve response times by 20% .

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Customer Service Associate

Amazon Development Center

Dec 2015 - Feb 2016 (3 months)

• Resolved 50+ customer issues daily, achieving high satisfaction rates. • Provided actionable feedback to internal teams, improving product handling processes. • Mentored new team members, reducing onboarding times and enhancing team efficiency.

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