Nishi Mall Product manager

H

Product Management

Hellopm Cohort

Jan 2023 - Jul 2023 (7 months)

− Conducted in-depth user interviews and surveys to gather insights into customer preferences, pain points, and behavior, leading to the identification of key product improvement opportunities. − Analyzed customer feedback data, and online reviews, to drive product enhancements that resulted in a 15% increase in customer satisfaction. − Developed and managed a product roadmap, prioritizing features and enhancements based on customer feedback. − Established and managed a comprehensive product analytics strategy, utilizing tools such as Google Analytics, Mixpanel, and Amplitude to track user behavior, conversion funnels, and product usage patterns. − Designed and executed usability studies and A/B tests to evaluate product features and interf

Product Development

Testbook

Sep 2022 - Dec 2022 (4 months)

− Conducted market research and competitor analysis to identify new business opportunities and market trends, resulting in the expansion of the customer base by 20% − Led cross-functional teams to identify and execute strategic growth initiatives resulting in successful expansion into new markets. − Established and monitored key performance indicators (KPIs), resulting in a 15% increase in user retention through targeted feature enhancements. − Leveraged data analytics to track sales performance, customer behaviors, and market dynamics, for research purposes − Utilized WebEngage's segmentation capabilities to create targeted marketing campaigns, resulting in a 30% improvement in email click-through rates and customer retention. − Analyzed p

Product Development Intern

Hirect

Apr 2022 - Jun 2022 (3 months)

− Managed the sales pipeline, from lead generation to conversion, by implementing a CRM system, resulting in a 25% improvement in sales conversion − Successfully negotiated and closed high-value contracts and agreements, consistently exceeding sales quotas and delivering exceptional ROI. − Conducted user interviews and gathered feedback to identify pain points and opportunities for product improvement that contributed to a 30% increase in customer satisfaction − Collaborated with cross-functional teams, including product managers, designers, and engineers, to translate research findings into actionable product requirements, ensuring alignment with user needs and market demands.

HR Operation

Capita

Jul 2021 - Oct 2021 (4 months)

− Worked with the legal team on policy issues, compliance concerns, grievances, and employee complaints. − Helped staff recruitment with the onboarding process and verification.

Nishi Mall

About

Detail

Timeline

Résumé

Nishi Mall

About

Detail

Behavioral traits