Juliana Quintero Communication/Marketing/Branding/Customer Experience

Onboarding Operations Specialist

Luxury Presence

Aug 2024 - Current (1 year 8 months)

Dedicated to ensuring a flawless and efficient client onboarding experience. Specializes in optimizing workflows and streamlining operations to deliver an elevated onboarding experience aligned with the highest standards of excellence. Responsible for managing key operational initiatives within the team, driving precision, efficiency, and unparalleled client satisfaction.

Onboarding Specialist

Luxury Presence

Aug 2022 - Aug 2024 (2 years 1 month)

Brand Ambassador and Project Manager who will guide clients in their first approach with Luxury Presence. Work with the client to understand their business, brand, and vision and communicate it to our internal teams. Master the product, processes, and tools to deliver an amazingly beautiful website product while ensuring meet all deadlines for managed clients.

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Visual Merchandising Operations Manager

PASH, PATPRIMO-SEVEN SEVEN-FACOL

Sep 2021 - Apr 2022 (8 months)

Oversees product display within stores and retail store windows for the 3 brands of the group.

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Inside Sales Representative

Amazing Help LLC

Feb 2021 - Jul 2021 (6 months)

Establish and maintain customer relationships, drive sales growth through virtual sales, up sell, and cross sell strategically aligned products within focused markets. Detailed market knowledge in order to aid partners and customers. Accountable to achieve monthly phone and activity goals while driving sales pipeline and exceeding sales forecast through customer interactions, business plan creation and execution, and teaming with field sales representatives when appropriate. Prospect call preparation including company background research and other pertinent lead information, and travel planning if requested by the director or manager according to their needs. Identify customer's market trends and provide reports to management. Enter, updat

Senior Customer Service Associate

Amazon.com

Apr 2020 - Aug 2020 (5 months)

Deliver timely, accurate and professional customer service to all Amazon customers. Assist customers expediting orders and correcting post-sales problems Communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts. Research and review policies and communicate effective solutions in a fun and fast-paced environment. Offer to clients an upgrade or new products for their businesses.

Product Manager

TOTTO, Nalsani SAS

Aug 2018 - Oct 2019 (1 year 3 months)

Perform business analysis and monitoring for efficiently merchandising products and following its sales. Communication and development projects with departments of marketing, design and retail, the product strategy, product design and its sales. Perform a business forecasting and travel planning if necessary to reporting Managers for critical decision making purposes. Coordinate and perform analysis to manage company and buyers calendar’s with planners about product allocation and sales. Work within the marketing department to produce coordinated communication for web, print, and other marketing material that is related to a specific product. Provide training of teams within the company to educate customers and introducing them to the new p

Visual Merchandising Team Lead

TOTTO, Nalsani SAS

May 2016 - Jul 2018 (2 years 3 months)

Research through travels and trade show fairs on current and future trends in design and lifestyle, in order to apply them in all in-store communication at Totto stores and branches stores worldwide including flagship stores. Communicate and develop strategies with teams such as architecture, buying, category lines departments, design and marketing about design themes and plans, including window displays, and in-store displays, signage and pricing concepts. Identify and develop props, fabrics, hardware and lighting with designers and suppliers. Perform analysis and KPI reports about implementation of communication guidelines for all stores. Provide training within the company in Visual Merchandising to all sales teams at national and inter

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Merchandising Manager

Miguel Caballero SAS

Jan 2014 - Jul 2015 (1 year 7 months)

Manage 4 different brand categories in product experience and its way of exhibition, product benefits and look and feel. Plan and execute events at national and international level showrooms and trade fairs in Colombia, Guatemala and Mexico. Provide brand and product training to employees and customers. Guide and assist customer visits to the factory and headquarters because its famous reputation about how it works. Lead a team to design properly communication, innovation and strategy product maintaining the brand identity.

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Store Manager

Texmoda SAS, zara

Sep 2012 - Jul 2013 (11 months)

Responsible for the day-to-day operations of the store. Perform clear and assertive communication to clients, peers and executives with the franchise and the company. Manage budgets, product inventory, KPIs and sales. Provide brand and product training and maintain the skills and wellbeing of the current staff with motivational incentives and evaluations. Oversee visual merchandising team in order to understand and apply correctly the guidelines of window store and in-store displays as provided from Inditex. Analyze trends and guidelines from headquarters to facilitate sales planning and its execution. Address customer needs and complaints, and inspiring long term customer relationships.

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Fashion Editor and Graphic Designer Intern

Astonish Magazine

Sep 2011 - May 2012 (9 months)

Organize and research art and fashion projects to tight deadlines. Summarize written material of different subjects for the magazine editorials. Liaison and communication with other in-house teams such as writers, photographers, printers, designers and production staff about the publishing process.

VM and Product Manager Assistant | Internship

Louis Vuitton

Aug 2010 - Aug 2011 (1 year 1 month)

Plan and execute visual merchandising strategy and guidelines to the stores from headquarters in Paris. Run assembling and dismantling display material of window displays and in-store communication. Travel planning yo visit branches to oversee the right implementation of visual merchandising, coherence and experience of the brand. Assist in the selection of the right merchandise for the Ready-To-Wear Department depending on the type of store in the area. Communication clear and assertive with customers, peers and high executives of the brand. Assist in managing customer service, database management, event planning, and visits by appointment for customers.Plan and execute visual merchandising strategy and guidelines to the stores from hea

Graphic Designer

Marqas Inc

Oct 2006 - Dec 2007 (1 year 3 months)

Create basic guidelines of brand identity for many companies, and produce final artwork. Develop design briefs that suits client's purpose. Present finalized ideas and concepts to clients or account managers. Perform a clear and assertive communication with clients, peers and executives within the firm. Perform as part of a team of copywriters, photographers, stylists, illustrators, other designers, account executives, web developers and marketing specialists.

Graphic Designer and Account Executive sales

Marquillas de Calidad Ltda

Jun 2005 - Jun 2006 (1 year 1 month)

Create and design advertising material according to the needs of the company, woven labels, pvc labels, printed labels, and labels for fashion made products. Research market trends and its consumers for new business opportunities. Perform a clear and assertive communication with clients, peers and executives within the company. Manage a complete cycle of service and product, from attending customer ́s needs to develop and design of the final product.

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Juliana Quintero

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