Nina Brooks

Process improvement is my passion and strength as a customer support specialist. I have over three years of experience in enhancing customer service processes and systems, using various platforms and tools such as Doodle, Zillow, Microsoft Word, and Zendesk. At Rippling, I collaborated with the product and engineering teams to provide feedback, test new features, and identify bugs and glitches, resulting in improved user experience and retention. I also excel at customer engagement and problem solving, ensuring a high level of satisfaction and loyalty. I handled customer inquiries, issues, and feedback through phone, email, and chat, using effective communication and technical skills. I am always eager to learn new skills and technologies, and to help customers achieve their goals. I am passionate about providing excellent customer service and creating positive experiences.