Nikola Radic

Nikola Radic

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Senior Team Lead | Business Operations & Remote Workforce Management
Niš, Serbia
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Résumé

Jobs verified_user 0% verified
  • Credit Glory
    Team Lead
    Credit Glory
    Apr 2023 - Current (3 years 5 months)
    Team Lead
  • Credit Glory
    Senior Team Lead
    Credit Glory
    Apr 2023 - Current (3 years 5 months)
    Directed daily team performance, operational integrity, and workflow systems across two affiliated remote sister companies and four teams, with a combined workforce of up to 56 people. • Workflow Automation: Designed and built 4 distinct C# / WinForms desktop applications for Frontline, Sales, Billing, and Retention teams; completely overhauled call note logic to drop post-call administrative tasks from a daily average of 90 minutes to an average of a minute per call. • Revenue Protection: Tracked operational data via Root Cause Analysis (RCA) to isolate anomalies and system errors; successfully identified and resolved issues, plugging major financial leaks. • Micro-Efficiency Tools: Engineered a custom Google AppScript interface for intern
  • Talk
    Online Tutor
    Talk
  • Sitel Group
    Support Agent
    Sitel Group
  • P
    Freelance Writer
    PRIVATE CONTRACTORS
    Music, general tech or gaming topics for websites and blogs.
  • CA
    Customer Support Agent
    CA
  • Private Tutor
    Guitar Teacher
    Private Tutor
  • Likeshuo
    English Teacher
    Likeshuo
  • YiYi English
    Online Tutor
    YiYi English
  • NiceKid
    Online Tutor
    NiceKid
  • One Hour Translation
    Linguist/Translator
    One Hour Translation
    Facebook Project Team
  • TutorABC
    English Language Consultant
    TutorABC
    Offering quality synchronous distance learning services.
  • Zepter InternationaI
    Sales Manager
    Zepter InternationaI
    Acquiring and maintaining strong and mutually beneficial relationships with clients.
  • S
    Remote Customer Support Contracts
    Sitel Group & 5CA
    Feb 2019 - Apr 2023 (4 years 3 months)
    Provided multi-channel consumer support, data entry, and live escalations across specialized international brand campaigns. • 5CA: Deployed to the Epic Games / Fortnite video game project, managing high-volume technical troubleshooting and account security. • Sitel Group: Deployed to enterprise customer operations for major international brands, including Fiverr and The Body Shop cosmetic brand project.
Education verified_user 0% verified
  • D
    Bachelor's degree, Business Management
    DOBA Faculty of Applied Business Science and Social Studies Maribor Slovenia
    Jan 2018 - Current (8 years 8 months)
  • IT BOOTCAMP
    Python backend developer
    IT BOOTCAMP
    Nov 2022 - Feb 2023 (4 months)
  • freeCodeCamp
    Full Stack Web Development Certification, Computer Software Engineering
    freeCodeCamp
    Jan 2017 - Jan 2018 (1 year 1 month)
  • G
    High school major, Socio-linguistics
    Gymnasium Bora Stankovic
    Jan 2009 - Jan 2012 (3 years 1 month)
Projects (professional or personal) verified_user 0% verified