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Nikola Chelibonov

About

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Burgas, Bulgaria
Contact Nikola regarding: 
work
Full-time jobs

Timeline

work
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Résumé

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  • 411 Locals
    SEO Tech
    411 Locals
    May 2024 - Current (2 years)
    Main responsibilities: Successfully optimizing websites for search engines, improving rankings and visibility across all major keywords. My expertise includes keyword research, on-page and off-page SEO, technical SEO audits, and content optimization. I am implementing data-driven strategies that have led to increased organic traffic, higher conversion rates, and improved search engine rankings. Additionally, I have experience with SEO tools such as Google Analytics and SEMrush to track performance and refine strategies for continuous growth.
  • Experian
    Service Desk Analyst
    Experian
    Aug 2023 - Dec 2023 (5 months)
    -Provided support for decisioning and anti-fraud softwares • Served as first point of contact for any client queries • Precise ticket management through ServiceNow platform • Managed client accounts and prepared detailed client service report • Stakeholder management: coordinated internal and external resources to provide best customer support
  • P
    Planned Maintenance Administrator and Coordinator
    Polyteck Group
    May 2023 - Aug 2023 (4 months)
    • Coordinated and schedule planned maintenance activities for equipment, facilities and systems. • Maintained and updated maintenance schedules, ensuring compliance with operational and safety standards. • Cooperated with maintenance teams, vendors, and internal departments to ensure timely completion of tasks.
  • Concentrix
    Customer care, E-commerce sales advisor, Concentrix
    Concentrix
    Oct 2022 - Apr 2023 (7 months)
    Work at home, Business sector: Internet/E-commerce, Company size: above 300 • Responded to customer inquiries via email, chat, or phone, ensuring a positive experience. • Assisted customers with product selection, orders, and troubleshooting issues. • Processed online orders, returns, and exchanges efficiently. • Collaborated with internal teams to resolve customer concerns and improve service. • Maintained knowledge of products and promotions to provide accurate advice.
  • Sitel
    Customer support representative
    Sitel
    May 2021 - Sep 2022 (1 year 5 months)
    Providing information to customers via chat, email and phone on inbound line Provided customer support via chat, email and phone. • Collaborated with cross-functional teams to ensure customer inquiries were answered in a timely and accurate manner • Used ticket system. Used tools: Zendesk, Slack, Avaya.
  • Telus International
    Teleagent
    Telus International
    Oct 2019 - Jun 2020 (9 months)
    • Used tools: Jira Atlassian, Slack, Intercom.
  • E
    Electriciantrainee
    EVN
    Jul 2019 - Sep 2019 (3 months)
    Energy and utilities above