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Niko Beaulieu
About
Detail
Quebec, Canada
Résumé
Jobs
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- RTech supportReelFXApr 2024 - Sep 2024 (6 months)• software and hardware diagnostics for company hardware • imaged, prepped, and configuration/activation of new hardware • User management in Active Directory and Google Workspace • Data center visits to remove old hardware and set up new hardware such as render blades. • Provided L1 and L2 Support in a hybrid setting.
Tech SupportDNEGMay 2022 - Nov 2023 (1 year 7 months)• Proficient in ticket management using Jira • Experienced in user management within Active Directory and Google Workspace • Skilled in configuring and supporting meeting and screening rooms • Capable of providing remote and in-person help desk support • Member of a global support team • Competent in virtual machine (VM) support utilizing vSphere • Collaborate closely with security teams to align with corporate security policies. • Provide remote support via Zoom- Tech SupportFramestoreAug 2021 - May 2022 (10 months)• Proficient in software and hardware diagnostics • Expertise in machine preparation, including imaging new devices • Experienced in user management within Active Directory and Google Workspace
- Technical Support AgentRogers CommunicationsFeb 2019 - Nov 2020 (1 year 10 months)• Specialized French queue for supporting home internet and cable services
Education
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- Game ProgrammingSt Lawrence CollegeSep 2016 - May 2018 (1 year 9 months)