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Nikko Alfonso Fronda

About

Detail

Metro Manila, Philippines
Contact Nikko regarding: 
Flexible work
Starting at USD10/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Athena
    Executive Partner
    Athena
    Aug 2023 - Jun 2025 (1 year 11 months)
    Plan and lead high-impact webinars for an investor client, boosting visibility and engagement with key stakeholders. Regularly invited as a panelist in internal company webinars, especially on topics like AI and automation—recognized for thought leadership and best practices. Support a wide range of client needs, from personal diet planning and travel logistics to professional tasks like preparing investor dossiers and fund manager profiles—featured internally for excellence in service delivery. Coordinate high-level network dinners for a venture fund, managing logistics and guest communications for events with potential multi-million dollar investors. Reduced client meeting fatigue by restructuring calendar systems using methods like time
  • ASUS Philippines Corporation
    Service Helpdesk Management Specialist
    ASUS Philippines Corporation
    Aug 2019 - May 2023 (3 years 10 months)
    Led end-to-end operations for multiple support channels, focusing on fast and accurate data handling—similar to ensuring correct product information in an e-commerce environment. Analyzed performance metrics (KPIs, SLAs), introduced quality control calibrations, and spearheaded process improvements—a strong foundation for optimizing product listings and site audits. Coordinated with internal and external teams to address escalations and resolve issues, reflecting the ability to collaborate across departments (e.g., marketing, operations, and IT). Negotiated vendor contracts, highlighting strong communication, attention to detail, and the capacity to manage external partnerships (useful for dealing with product photography studios or supplie
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    Customer Service Representative
    TPPH-FHCS, Inc.
    Jan 2018 - Aug 2019 (1 year 8 months)
    Ensured a 95%+ accuracy rate in background verification checks, showcasing high attention to detail and data validation—critical for precise product attributes in e-commerce. Took ownership of a high-level account, illustrating the ability to manage specialized tasks and maintain strict standards—similar to maintaining category or brand-specific product lines. Served as quality control officer, reducing escalations by 20% through thorough final-verification—a direct parallel to auditing product listings for errors or missing information before launch.
Education verified_user 0% verified
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    Master of Theology
    Theology University Professors & Seminary Class Organization, Inc.
    Jun 2024 - Current (2 years 5 months)
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    Bachelor of Theology
    Theology University Professors & Seminary Class Organization, Inc.
    Jun 2023 - Jun 2024 (1 year 1 month)
  • National University
    Bachelor of Science
    National University
    Jun 2015 - Mar 2018 (2 years 10 months)
    Incomplete