Nikkhie Deogracias Medical, Dental & Behavioral Health Billing Specialist |

Mental Health Virtual Assistant

Berry Virtual

Jun 2025 - Feb 2026 (9 months)

• Managed scheduling and calendar coordination for therapists
and counselors
• Processed claims, payment posting, invoicing, and follow-ups
• Verified insurance eligibility and benefits for patients
• Submitted and tracked claims via SimplePractice, Payspan,
and ePaces
• Initiated single case agreements and handled appeals
• Generated reports using system analytics to track billing
performance
• Maintained accurate patient records and EMR data
• Conducted inbound/outbound calls for scheduling and billing
concerns

D

Insurance Verification Specialist

Deel PH

Mar 2025 - Jun 2025 (4 months)

• Verified insurance coverage for patients in nursing and assisted
living facilities
• Updated primary and secondary payer information
• Ensured accuracy of patient eligibility to prevent claim denials
• Coordinated with payers to confirm active coverage and
benefits

S

Medical Billing Coordinator / Team Lead

Sleep Technologies LTD

Jul 2021 - Mar 2025 (3 years 9 months)

• Led billing operations and supervised team performance
• Managed intake, claims processing, renewals, and payment
posting
• Utilized systems such as EPIC, Brightree, SNAP, Niko Health, and
Parachute
• Maintained accurate patient records including authorizations
and documentation
• Verified insurance and prior authorizations using Availity, CGS,
Noridian, Navinet, and other portals
• Investigated and resolved claim denials related to eligibility
and documentation
• Negotiated claim settlements and recommended escalation
when necessary
• Trained and mentored new hires to improve team productivity
• Generated performance reports and identified process
improvements

S

Medical Customer Service Representative (Tier II / SME)

Sagility PH (Hinduja Global Solutions)

Sep 2014 - Jul 2021 (6 years 11 months)

• Served as primary contact for healthcare providers handling
insurance inquiries
• Supported medical, dental, behavioral, and vision coverage
concerns
• Guided providers through claims review and authorization
processes
• Coordinated with claims teams to ensure accurate
adjudication
• Prepared and sent EOBs, determination letters, and medical
documentation
• Conducted call audits and quality checks to maintain service
standards
• Generated reports to track team performance and improve
workflows
• Participated in special projects including call transcription and
data analysis

Nikkhie Deogracias

About

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Résumé

Nikkhie Deogracias

About

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Behavioral traits