N
Niharika Vichhivora
About
Detail
Gujarat, India
Résumé
Jobs
verified_user
0% verified
Client Success ManagerSharedProSep 2023 - Jan 2025 (1 year 5 months)• Expand and nurture new and current accounts and evaluated customerproblems, implemented resolutions and followed up with clients to manage additional problems andmaintain satisfaction • Handle End-To-End Client Management. • Perform Tasks Such as Screening, Sourcing, Interview Preparation, Scheduling and Coordination, • Monitor team members and able to provide mentorship whenever needed • Proficient in vendor sourcing strategies to ensure optimal selection of suppliers. • Managed the complete product and services sales process for mid-market and large enterprise customers • Led initial sales calls and facilitated product demonstrations for inbound opportunities • Facilitated bi-weekly status calls and weekly ad hoc meetings, ensur- Senior Executive - Client ServicingMindlanceAug 2022 - May 2023 (10 months)• Manage and oversee multiple vendor management system accounts • Achieve businesstargetsfor assigned accounts • Communicate and prioritize MSP requirements, provide business solutions partnering with Recruiting Managersto help clients meet their short and long term business objectives, while meeting company'sstrategic business goals • Single point of contact for coordinating all aspects ofsales, recruitment,andservicetotheclients • Work closely with recruiting and projectteam to ensure delivery ofstaffing and projectrequirements • Strong understanding of the account's organizational structure, builddirectrelationships at all levels and with managers • Thorough knowledge of client systems and processesforsubmittingresumes • Negotiat
- Account ExecutiveCollabera IncOct 2020 - Mar 2022 (1 year 6 months)• Building business relationships with current and potential clients • Worked exclusively on Process/VMS accounts • Answered inbound calls, chats and emails to facilitate customer service. • Experienced and proficient in utilizing various VMS Portals, including Beeline, StaffingNation, Fieldglass, WAND, and more • Maintained accurate records of all client interactions, transactions,comments, and complaints using CRM software. • Developed strong relationships with existing clients through frequentcommunication and follow-ups. • In charge of Supplier calls, SLAmanagement, Data analysis, Databasehandling, Lead generation, and Quarterly Scorecard Analysis • Successfully completed Digital Sales Certification Program • Managed various Fo
- LRelationship AssociateLAXMI METAL SYNDICATEApr 2019 - Mar 2020 (1 year)• Sourced suppliers from international markets and developed standardized documentation, procedures, and marketing collateral. • Built and maintained strong relationships with clients, suppliers, and consultants. • Managed client accounts across China, Hong Kong, South Korea, Malaysia, Nepal, and Bangladesh. • Expanded client base through LinkedIn and other business portals, and engaged with various embassies to enhance business connections.
- TSocial Media InternTechnogram Technovation LLPApr 2018 - May 2018 (2 months)Client Servicing and Content Writing for an upcoming application'PUBSTA' Creating marketing strategies on smaller budgets, along with contentcreations, handling social media marketing and the client servicing Convert client listings into communicable items and work in bug fixings Create presentations for client acquisition Developed marketing content such as blogs, promotional materials, andadvertisementsforsocial media.
- NSales and Marketing internNxtra Data Ltd (Airtel Data Center)Mar 2014 - Apr 2014 (2 months)Understand intricacies of sales and marketing policies and help with purchaseorders Grasp the operations of data centers and cloud computing and how itaffects businesses Shadowed team members to learn problem-solving and best practices incustomerservice.
Education
verified_user
0% verified
- Masters in Business AdministrationSymbiosis International UniversityMay 2017 - Jan 2019 (1 year 9 months)
- BBachelors of Business AdministrationMay 2013 - Jan 2016 (2 years 9 months)