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Nicoly Crispim
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Santa Catarina, Brazil
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Senior Customer Specialist verified_user Verified experienceergeonMay 2024 - Current (1 year 2 months)• Customer Journey Management: Oversee the entire customer experience from initial inquiry to project completion, ensuring a seamless and personalized process that prioritizes exceptional service and effective communication, fostering repeat business and referrals. • CRM & Lead Management: Expertly manage CRM systems and lead pipelines, leveraging advanced tools to track customer interactions, streamline follow-ups, and maximize conversion rates, ensuring a steady flow of high-quality opportunities. • Sales Excellence & Multi-State Reach: Drive customer engagement and loyalty by highlighting the unique benefits of partnering with our company, coordinating sales efforts and resources efficiently across multiple states within the CST time- TCustomer SuccessTheStudioMay 2023 - Jun 2024 (1 year 2 months)• Key Account Management: With a global team working in PST time zone, managed relationships with major clients from USA, including Nike and Snapchat, by providing excellent service and addressing their unique needs. Collaborated with key stakeholders to understand client goals and deliver tailored solutions, resulting in increased business from major accounts. • Key Metrics Analysis: Utilized key metrics and data analysis to identify potential customers, effectively targeting and engaging with them. Analyzed customer behavior and preferences to tailor solutions, ensuring a positive customer experience and encouraging repeat business. • Customer Success and Sales Enhancement: Successfully leveraged interpersonal skills to build strong re
- FManagerFireaway Pizza LTDApr 2022 - Apr 2023 (1 year 1 month)• Team Training and Development: Designed and implemented training programs for the production line, focusing on enhancing efficiency, quality, and customer service. Conducted regular training sessions to ensure staff members were well-versed in pizza preparation techniques and adhered to safety and hygiene standards. • Customer Prospecting and Relationship Management: Successfully identified and cultivated new customer relationships, contributing to increased customer base and sales revenue. Implemented customer feedback systems to gather insights and tailored strategies to enhance overall customer satisfaction and loyalty. • Store Logistics and Finance: Managed store logistics, optimizing inventory levels, and implementing effective su
- MTraining ManagerM & L Fabricação e Comércio de Alimentos LTDAJan 2018 - Jun 2021 (3 years 6 months)• Training and Development: Designed and implemented comprehensive training programs for production line staff, focusing on efficiency, quality, and safety protocols. Conducted engaging training sessions to equip team members with the necessary skills and knowledge to excel in their roles. • Customer Prospecting and Relationship Management: Successfully identified and pursued new customer opportunities, expanding the client base and contributing to revenue growth. Maintained strong relationships with existing clients, actively seeking feedback to enhance the overall customer experience and address any concerns. • Cross-Functional Collaboration: Collaborated closely with the Financial team to develop and analyze key performance metrics, c
Education
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- IHigher Education/Building Technician, IFSCInstituto Federal de Santa CatarinaJul 2016 - Jul 2020 (4 years 1 month)