N
Nicolle Ruiz
About
Detail
Honduras
Résumé
Jobs
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RecruiterJob DuckAug 2023 - Current (2 years 11 months)Assess candidates' eligibility for applied positions and verify documentation to ensure alignment with their experience. Conduct and document between 12 -13 interviews daily and proficiently complete forms. Additionally, assist in screening candidate applications to identify top applicants and collaborate with other departments to reduce their workload when necessary. • Recognized with monetary compensation for consistently high performance over six months.- JAdministrative Assistant/Quality AnalystJob DuckAyar Law FirmJun 2023 - Aug 2023 (3 months)Reviewed calls, verified, and analyzed business documentation for 120 businesses to assess their eligibility for the IRS Employee Retention Credit (ERC) Program. Proficiently completed forms and performed calculations to determine the amount of credit and businesses' eligibility for the program.
- BCashier/Money Transfer AgentBrowns Esso, On the RunJan 2019 - Feb 2020 (1 year 2 months)Handled payments via cash, debit cards, credit cards, or checks, managing over $10,000 in daily transactions. Opened and closed the cash register daily, provided telephone support, and processed orders. Conducted international money transfers using MoneyGram and JN Money Transfer, and verified multiple clients and their transfers under Cayman Islands laws and policies. Collected payments for utilities such as water, electricity, and internet, performed bank transfers to accounts in Jamaica, and managed accounts receivable reconciliation. • Contributed to a 50% increase in sales of frozen drinks. • Resolved a bottleneck between the kitchen and register regarding label issues, reducing friction by 95%. • Collaborated on improving the recei
- ACommercial Care Agent / Technical Support & CS AgentAltia Business Park - DirecTV for Business ComcastOct 2015 - Jun 2018 (2 years 9 months)Handled 20+ calls daily, and provided information and assistance to ensure customer satisfaction. Processed payments, made payment arrangements, and emailed invoices and billing statements. Managed B2B and B2C interactions, scheduled appointments, replaced equipment, tracked orders, and troubleshoot TV and internet service issues. Made recommendations and assisted customers in selecting products/services based on their needs. Made upsells of specific programming channels, automatic bill payment, protection plans, seasonal sports programming, and events. Followed up on claims until their resolution. Educated customers to ensure their understanding of billing, equipment, and programming resolutions. • Recognized as a high-performance employe
Education
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- GFoundations of Project ManagementGoogleCourseraJan 2024 - Apr 2024 (4 months)
- JIntroduction to Coding and Fundamentals of Programming (6-month course)Junior Achievement HondurasUdemyIBMJun 2023 - Dec 2023 (7 months)
- CBachelor's degree in Business AdministrationCEUTECUNITECJan 2020 - Jan 2024 (4 years 1 month)
- SMerchandising & Customer Service TrainingSol ExcellenceJan 2019
- AAnti-Money Laundering, Counter Financing of Terrorism & Sanctions–JNJan 2019
- LHigh School DiplomaLa Ceiba Bilingual SchoolJan 2007 - Jan 2012 (5 years 1 month)
Projects (professional or personal)
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- RStrategic Advisory, Experience Enhancement, and Revenue Boosting.Rollo LandAug 2023 - Oct 2023 (3 months)Comprehensive business advisory services were provided with the goal of boosting business sales and operational efficiency. This included conducting a detailed cost analysis to strategically adjust prices and profit margins and designing a market research survey to assess consumers' ice cream flavor preferences, allowing the owners to conduct the research once they were ready for implementation. An annual operational plan was also developed to optimize efficiency and profitability. Other personalized recommendations were provided to improve the store's presentation and to enhance product portfolio diversification.
- SOperational Enhancement and Employee Incentive Plan DevelopmentSarmientos Barber ShopAug 2023 - Oct 2023 (3 months)This project aimed to optimize the efficiency and competitiveness of Nautilus Gym through tailored recommendations. Key initiatives included designing an employee incentive plan to enhance motivation and performance, proposing the creation
- DOptimization of Customer Service and Redefinition of the Marketing Mix.DONDE ALEXJun 2023 - Aug 2023 (3 months)Advisory on improving efficiency, customer experience, and market competitiveness was provided. This began with the application and creation of a customer satisfaction survey, customer portfolio analysis, definition of the marketing mix, merchandising advice, and personalized recommendations based on the results of the customer service survey and visits.
- DCreation of the Company Philosophy.DONDE ALEXJan 2023 - Mar 2023 (3 months)Advisory services were provided to improve the administrative area, starting from enhancing the company's mission and vision, creating corporate values, continuing with the development of an annual operational plan, an incentive plan, an employee satisfaction survey, development of job descriptions, analysis of the product portfolio based on the BCG matrix, and other personalized recommendations were provided for local expansion and service improvement.
- OOrganizational Culture Improvement and Commercial Strategy Development.Apr 2022 - Jun 2022 (3 months)This consulting project focused on improving employee satisfaction through a survey application, identifying opportunities for improvement, and designing strategies to strengthen employees' adherence to policies. Guidance was provided to the owners on conducting one-on-one sessions with employees and an easy-to-use format was introduced for tracking monthly employee performance and areas for improvement. Additionally, an annual operational plan was developed, and a customer service survey was implemented with the purpose of recommending effective strategies to increase sales and customer satisfaction.