Nicolle Ortiz Fajardo

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Medical Interpreter

|KonnectCx

Jan 2025 - Jun 2025 (6 months)

• Delivered accurate and culturally sensitive interpretation in real-time video and over the phone calls. • Managed documentation and maintained confidentiality in compliance with HIPAA. • Developed strong multitasking and listening skills in high-pressure medical scenarios. • Provided operations support by facilitating communication between medical professionals and patients in both medical and administrative settings, utilizing virtual platforms to ensure effective interaction while handling sensitive information efficiently. Additionally, my experience, while not directly focused on executing paid media campaigns, has provided valuable insights into funnel optimization and conversion rate optimization (CRO) within the medical marke

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Medical Interpretation

Propio Lenguage Services

Jan 2025 - Current (1 year 3 months)

Although my role was titled Medical Interpreter, it required strong virtual and administrative assistance skills in a fully remote environment. I consistently managed appointment-related information, documented interactions accurately, handled confidential records, and supported workflow coordination between patients and healthcare teams. This role demanded high organization, attention to detail, time management, and clear written communication. I worked with digital tools, calendars, internal systems, and CRM-style platforms to ensure information was correctly recorded and accessible, which directly aligns with virtual assistance and administrative support responsibilities.

Medical Interpretation

bilingual

Mar 2024 - Sep 2024 (7 months)

Although my role was titled Medical Interpreter, it required strong virtual and administrative assistance skills in a fully remote environment. I consistently managed appointment-related information, documented interactions accurately, handled confidential records, and supported workflow coordination between patients and healthcare teams. This role demanded high organization, attention to detail, time management, and clear written communication. I worked with digital tools, calendars, internal systems, and CRM-style platforms to ensure information was correctly recorded and accessible, which directly aligns with virtual assistance and administrative support responsibilities.

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Customer Service Agent

Full Potential Solutions – 1-800-Flowers.com

Jan 2024 - Feb 2024 (2 months)

• Assisted U.S. customers with placing online orders and tracking holiday deliveries. • Managed high volumes of inbound calls and resolved complaints efficiently. • Used internal CRM tools to process payments and record customer information. Execution: Used HubSpot for contact organization, ensuring follow-ups and optimizing client interactions, leading to improved client satisfaction.

Collections Assistant

scotiabank colpatria

Jan 2023 - Mar 2023 (3 months)

• Managed client records and follow-up communications for customers in Jamaica. • Worked with internal banking platforms to register payments and updates.

Nicolle Ortiz Fajardo

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