N
Nicole Safi
About
Detail
Valle del Cauca Department, Colombia
Résumé
Jobs
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Customer service representativeTaskUsJan 2025 - Current (1 year 6 months)Deliver exceptional customer service by offering comprehensive web design support. Address client needs and inquiries promptly and professionally to enhance customer satisfaction and experience.- Customer service representativeConcentrixFeb 2023 - Mar 2024 (1 year 2 months)Provide excellent customer experience to visitors and clients for a banking campaign, addressing their needs and inquiries promptly and professionally.
- SCommunity manager/Virtual assistant/ AdministratorSUMMER SPAJun 2018 - Mar 2022 (3 years 10 months)Develop a monthly content calendar for social media platforms, foster engagement with the community by responding to comments, messages, and inquiries. Oversee various administrative tasks such as managing customer appointments, staff payroll, supplies procurement, and accounting to ensure efficiency and compliance. Implement training programs to improve customer service skills among staff.
- SJunior account managerSistole-Sancho BBDOMay 2016 - Mar 2018 (1 year 11 months)Supporting the account management team by assisting with client interactions, coordinating campaigns, managing administrative tasks, conducting market research, supporting creative processes, and helping with budget management.
Education
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- AdministrationSaint Louis UniversityOct 2024 - Current (1 year 9 months)
- AdvertisingUniversidad Jorge Tadeo LozanoJan 2015 - Aug 2019 (4 years 8 months)
Projects (professional or personal)
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- Appointment setter1840 & CompanyNov 2024 - Jan 2025 (3 months)
- Appointment setter1840 & CompanyNov 2024 - Jan 2025 (3 months)
- (Customer support agent(Contact Point360)Apr 2024 - Aug 2024 (5 months)