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Nicole R Diaz

About

Detail

Parañaque, Metro Manila, Philippines

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • P
    Senior Customer Support
    Prenetics - IM8
    Dec 2024 - Apr 2026 (1 year 5 months)
    Delivering exceptional service and care to every customer.
    With a focus on fast, friendly, and personalized support, the
    team helps with everything from product questions to
    shipping updates and returns.
    Work closely with management to resolve issues quickly and
    efficiently, always keeping the customer's experience top of
    mind.
    Tools used: Gorgias, Shopify, ChatGPT, Slack, Feishu, Outlook,
    Microsoft Excel, Flatfee
  • Balsam Brands
    Customer Success Specialist - Chargeback and Reviews | Seasonal Recruiter
    Balsam Brands
    Oct 2021 - Dec 2024 (3 years 3 months)
    Provides support to customers by providing
    upskill customer service, handle after-market concerns, and
    troubleshooting. Process tracking and tracing of orders,
    replacements, and reviews and chargeback. As a recruitment
    specialist, I post vacant jobs on different job boards, make
    selections, interviews, and offers for applicants.
    Tools used: Salesforce, Gladly, Outlook, Slack, Upwork
    Tracker, Smartrecruiters, iMocha, Shopify |
    Morning and Graveyard Shifts
  • DaoDe Search
    Legal Recruiter
    DaoDe Search
    Jun 2020 - Aug 2021 (1 year 3 months)
    Post different job openings on different job boards, contact
    aspiring applicants via phone and email, process the initial
    interview, and provide feedback to companies for
    endorsement. Manage and update the pool of applicants in
    our database.
    Tools used: Smartrecruiters, LinkedIn, Workable, Slack, Zoho,
    iMocha | Morning Shift
  • S
    Virtual Assistant/ Executive Assistant
    SFP Financial Services
    May 2019 - Jun 2020 (1 year 2 months)
    Managing clients account and acting as point of contact for
    clients. Organizing clients call, send calendar invites and
    follow up emails. Outbound sales calls, lead generation and
    appointment setting.
    Tools used: Monday.com, Outlook, Microsoft Office, Asana,
    Calendy, Hubspot
  • PBCOM
    Branch Service Officer
    PBCOM
    Oct 2016 - Feb 2019 (2 years 5 months)
    Oversee bank transactions and activities daily. Act as a
    manager on duty during the day, process loan applications,
    and offer bank products to clients. Handle beginning and
    end-of-day cash and check deposits in the vault.
  • P
    New Accounts | Teller
    Philippine Savings Bank
    Aug 2013 - Aug 2016 (3 years 1 month)
    Process bank deposits, withdrawals, and other over-the-
    counter transactions. Responsible for the account opening of
    new clients. Cross-sell banking products to existing clients.
Education verified_user 0% verified
  • University of Baguio
    Bachelor of Science in Business Administration Major in Financial Management
    University of Baguio
    Jan 2009 - Jan 2012 (3 years 1 month)