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Nicole Luna

About

Detail

San José, San José Province, Costa Rica
Contact Nicole regarding: 
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Full-time jobs
Starting at USD20k/year
Flexible work
Starting at USD20/hour
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Internships
Starting at USD1.5k/month

Timeline

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Résumé

Jobs verified_user 0% verified
  • Roadie
    Customer Support Associate
    Roadie
    Jan 2024 - Current (2 years 9 months)
    Delivered top-tier support via chat, email, and phone for logistics services.
    Consistently achieved 100% QA scores and received Best Quality Award.
    Improved CSAT ratings by resolving complex delivery issues quickly and empathetically.
    • Leveraged extensive experience with Microsoft 365 tools for efficient communication, robust case tracking, comprehensive documentation, detailed reporting, and seamless cross-team coordination, directly supporting the logistics services provided.
    • Applied executive assistance-level organizational and administrative skills to manage urgent priorities, handle sensitive information with discretion, coordinate effectively across departments, and ensure timely resolution of complex issues wit
  • L
    Executive Assistant
    Lexus Costa Rica
    Jan 2022 - Jan 2024 (2 years 1 month)
    Managed executive calendars, scheduled meetings, and coordinated travel arrangements.
    Prepared confidential reports and maintained accurate inventory and meeting logistics.
    Acted as liaison between management, staff, and high-value clients.
    While not directly responsible for company-wide financial management, this role involved significant support for expense coordination, including meticulous tracking and reporting of expenditures. The position demanded a high degree of accuracy, confidentiality, and attention to detail when handling and organizing all types of information, particularly that connected to daily operational and financial processes, thereby indirectly contributing to sound business operations.
    • Supported
  • Qualfon
    Customer Support Associate
    Qualfon
    Jan 2020 - Jan 2022 (2 years 1 month)
    Provided exceptional multi-channel customer service, maintaining high customer satisfaction through accurate product and delivery information.
    • Developed transferable skills in time management, professional communication, multitasking, and organization through experience that closely mirrors executive support functions, enabling efficient handling of customer concerns in a fast-paced environment.
    • Collaborated effectively with different teams, followed structured processes, and managed priorities efficiently to ensure seamless customer support operations.
    • Maintained a high level of professionalism while handling sensitive or urgent customer situations, ensuring a positive and supportive experience.
    • Utilized data or
Education verified_user 0% verified
  • T
    Project Management
    Technológico de Costa Rica (TEC)
    Jan 2025
    In Progress
  • L
    High School Diploma
    Liceo La Guácima
    Jan 2017
Awards verified_user 0% verified
  • R
    Recognized for consistently high Customer Satisfaction (CSAT) scores.
    Jan 2024 - Jan 2026 (2 years 1 month)
  • B
    Best Quality Award
    Jan 2024