Nicole Jimenez

Reservations Specialist

Zezgo Car Rental

Apr 2026 - Current (7 months)

• Manage end-to-end reservations: receive, confirm, and follow up on customer bookings.
• Process secure payments and verify transactions.
• Sell and manage add-on services (tools, insurance, and extras).
• Provide customer support and resolve issues via phone, email, and chat.
• Coordinate with operations to ensure vehicle availability and timely delivery.

Shipping Clerk

Chobani

Aug 2025 - Mar 2026 (8 months)

• Manage end-to-end driver check-in, documentation review, door assignments, and shipping flow to ensure accurate and on-time loading.
• Processed and verified data in SAP systems, ensuring accuracy and timely execution.

Vector Administrator

Chobani

Jan 2025 - Jan 2026 (1 year 1 month)

• Acted as a system administrator for the Vector platform, supporting drivers and internal users with daily inquiries and technical issues.
• Coordinated multiple stakeholders (drivers, supervisors, operations) to maintain workflow efficiency.
• Maintained clear and professional communication with users, ensuring a positive support.

Flow Team Lead

DANONE

Oct 2024 - Aug 2025 (11 months)

Lead day-to-day operations across the Flow Department, including Cooler Warehouse, Raw Warehouse, and Waste Management areas. Drive efficiency, ensure compliance with standards, and maintain safety while coordinating with cross-functional teams.
• Coordinated daily operations across multiple departments, ensuring effective communication between teams and timely issue resolution.
• Acted as a key point of contact between warehouse, production, and leadership, providing real time support and problem-solving.
• Managed system-based processes for inventory and workflow, ensuring accuracy and data integrity.
• Trained and supported employees across shifts, creating clear procedures and training materials (SOPs, OPLs).
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Warehouse Lead

Pretium Packaging (Alpha Packaging)

Apr 2023 - Oct 2024 (1 year 7 months)

• Provided customer service via phone and chat, resolving inquiries and issues.
• Assisted with order processing, billing, and product support.
• Managed orders from start to finish ensuring accuracy and customer satisfaction.

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Production Lead

Mastronardi Produce (Green Empire Farms)

Mar 2021 - Jan 2023 (1 year 11 months)

• Developed and implemented operational strategies to increase efficiency and reduce cost.
• Monitored key performance indicators and evaluated staff performance.
• Created systems and staff coaching plans to boost productivity and job satisfaction.
• Analyzed data and customer feedback to implement process improvements.

About

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Résumé

Nicole Jimenez

About

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Behavioral traits