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Nicole Chukwurah

About

Detail

Lagos, Nigeria
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Timeline

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Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Quadcode
    Customer Support Representative. (Remote Live Chat Agent).
    Quadcode
    Apr 2024 - Dec 2024 (9 months)
    • Responding to trading inquiries, managing complaints and disputes, and resolving disputes. • Assisting with account setup • Providing market updates. • Assistance with payment transactions, • Explaining trading tools and the platform. • Advising on risk management and website/application features. • Monitoring, reporting, and ensuring a positive customer experience.
  • M
    Customer Support Representative.
    Mevron
    May 2023 - Mar 2024 (11 months)
    • Assisting customers with booking rides, resolving issues, and answering inquiries. • Handling complaints and providing timely and satisfactory resolutions to ensure customer satisfaction. • Collaborating with other departments, such as operations or technical support, to address complex customer issues. • Maintaining accurate records of customer interactions and transactions for future reference. • Communicating effectively with drivers to coordinate pickups, drop-offs, and resolve any issues during trips. • Managing billing and payment inquiries, processing refunds or adjustments when necessary. • Providing information about company policies, services, and promotions to customers.
  • T
    Customer Service Representative.
    Tradah
    Sep 2022 - Jan 2023 (5 months)
    • Answering questions on the company's products and services. • Collecting and analysing customer feedback. Handling complaints. • Delivering information about a company's offerings. • Providing proactive customer outreach
  • R
    Loan Account and CSR Officer.
    Ragekay Global
    Mar 2021 - Aug 2022 (1 year 6 months)
    • Updating account records and reviewing loan files • Handling questions and complaints skillfully and appropriately. • Contact debtors to inquire about their debt status. • Plan a course of action to recover outstanding payments. Investigate and resolve discrepancies. • Negotiate payoff deadlines.
Education verified_user 0% verified
  • University of Ibadan
    Bachelor of Arts.
    University of Ibadan
    Jan 2019 - Jan 2025 (6 years 1 month)
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    Secondary School Leaving Certificate (SSCE)
    Turning Point College
    Jan 2010 - Jan 2016 (6 years 1 month)