Nicole Cholo Magsanoc Virtual Assistant

Maintenance Specialist

Tricon Residential

Jun 2025 - Apr 2026 (11 months)

• Maintained consistent communication with vendors to secure real-time status updates and ensure the timely completion of active work orders • Acted as a primary liaison between vendors and maintenance coordinators to troubleshoot and resolve work order discrepancies efficiently • Critically reviewed and analyzed vendor bid proposals to ensure cost-effectiveness and alignment with project requirements • Provided high-level administrative and operational support to maintenance coordinators, streamlining departmental workflows

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Administrative Assistant

HouseKeys

Sep 2024 - May 2025 (9 months)

• Managed high-volume phone inquiries, providing tailored information for both general business operations and low-income housing programs • Guided clients through complex housing application processes and delivered technical troubleshooting to resolve user issues

Leasing Specialist

Pure Property Management

Feb 2024 - Aug 2024 (7 months)

• Managed the end-to-end processing of rental applications, ensuring all documentation met compliance and background check standards • Nurtured prospective rental leads through consistent follow-up, converting inquiries into high-intent applicants • Strategically scheduled and synchronized property viewings to maximize occupancy rates and minimize vacancy time

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Administrative Assistant

Best Option Restoration

Oct 2023 - Jan 2024 (4 months)

• Streamlined data entry operations using Albiware and Encircle while overseeing client correspondence and social media presence • Produced and edited instructional training videos, supported by in-depth market research into the restoration industry • Helped CEO in their daily work tasks and keeping them organized

Appointment Setter

BizzyCar

Apr 2022 - Aug 2023 (1 year 5 months)

• Coordinated high-volume national recall appointments, streamlining service schedules for partner dealerships • Educated potential leads on critical vehicle safety recalls to drive engagement and service conversions • Cultivated long-term professional relationships with dealership stakeholders to ensure service quality and client retention

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Data Entry Specialist

Palmercare Chiropractic

Oct 2020 - May 2021 (8 months)

• Managed high-volume entry of patient billing and insurance information with a focus on data precision • Verified billing code accuracy and claim details to facilitate efficient insurance processing • Reported and tracked billing discrepancies to ensure clear communication between the front office and medical providers

Technical Support Representative

Convergys

Jun 2019 - Jan 2020 (8 months)

• Resolved complex customer inquiries and complaints with a professional, solution-oriented approach to ensure high satisfaction • Configured and optimized hardware and software settings to resolve technical service disruptions and improve device performance • Diagnosed technical issues by guiding customers through root-cause analysis and providing clear, actionable explanations

Nicole Cholo Magsanoc

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