Nicole Campos Brusco
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Nicole Campos Brusco

Nicole Campos Brusco  new_releases

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Senior Business Process Consultant
Bogota D.C., Colombia

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Résumé

Jobs verified_user 0% verified
  • S
    Senior Business Process Consultant
    Seguros Bolívar S.A
    Mar 2016 - Current (9 years 3 months)
    Lead digital transformation process strategies with a focus on efficiency, simplicity, and consistent outstanding customer experience, through the integration of various stakeholders and new technologies.
  • Jelping
    Co-Founder and Strategy Consultant
    Jelping
    Aug 2015 - Aug 2016 (1 year 1 month)
    Created and developed a start-up business model for Jelping. Main duties: competition trends, benchmarking and develop relationships with customers and suppliers.
  • Airbus
    Services Market Development Junior Management
    Airbus
    Nov 2013 - Nov 2014 (1 year 1 month)
    -Designed and created marketing material, including presentations, brochures, technical descriptions, comparative analysis, videos, web sites and articles to support marketing and sales campaigns. -Research and analysis of the technical and operational training services market in order to increase the market share.
  • Acciona
    HR Development & Training (Junior)
    Acciona
    Jul 2013 - Nov 2013 (5 months)
  • Telefónica S.A
    People Analytics Trainee
    Telefónica S.A
    Nov 2012 - May 2013 (7 months)
    HR KPI management and analysis of 25 Countries for financial reporting and strategic planning
  • Helm Comisionista de Bolsa
    Commercial Assistant
    Helm Comisionista de Bolsa
    Jan 2011 - Aug 2011 (8 months)
    Managed over 40 national and international client’s portfolios. (Financial capital over 20,000 USD) Main duties: REPO Reinvestment, monetization processes and ADR's, management reporting, portfolio valuation and customer service
  • Deloitte
    Junior Consultant (Strategy and Operations)
    Deloitte
    Jun 2009 - May 2010 (1 year)
    Management and analysis of information and data bases for collaboration in order to develop proposals.
Education verified_user 0% verified
  • The George Washington University
    Specialization in Digital Marketing
    The George Washington University
    May 2019 - Oct 2019 (6 months)
  • A
    Davivienda
    Servicio Nacional del Aprendizaje-SENA
    Innovative Methodologies Development
    Apiceofpie, Davivienda, Servicio Nacional del Aprendizaje-SENA
    Nov 2018
  • IATA, International Air Transport Association
    Air Transport Fundamentals
    IATA, International Air Transport Association
    Apr 2016 - Oct 2016 (7 months)
    This course is an overview of the air transportation system that illustrates the interdependence among its components: airlines, airports, civil aviation authorities and air navigation services
  • CEF, Centros de Estudios Financieros
    Financial Statement Analysis
    CEF, Centros de Estudios Financieros
    Oct 2014 - Feb 2015 (5 months)
  • Universidad Politécnica de Madrid
    Masters in Engineering Management
    Universidad Politécnica de Madrid
    Oct 2011 - Oct 2014 (3 years 1 month)
  • Universidad de los Andes
    Industrial Engineering
    Universidad de los Andes
    Mar 2006 - Mar 2011 (5 years 1 month)
  • ASPECT, Bournemouth College
    Accredited International English – Advanced
    ASPECT, Bournemouth College
    Jun 2005 - Dec 2005 (7 months)
Projects verified_user 0% verified
  • S
    Mobility Agile Pod
    Seguros Bolívar S.A
    Jul 2018 - May 2019 (11 months)
    Member of an agile pod, which is in charge of design, prototype and rolling out new business models for the mobility area. Using a methodology supported by Design Thinking and Lean philosophy.
  • Jelping
    JELPING
    Jelping
    Aug 2015 - Aug 2016 (1 year 1 month)
    A Startup that will be available to help people find different services they are looking for in one spot.
  • Universidad Politécnica de Madrid
    Master’s Thesis: Digital Marketing as a channel of communication in a B2B Organization
    Universidad Politécnica de Madrid
    Apr 2014 - Oct 2014 (7 months)
  • Universidad de los Andes
    Thesis: Implementation of Systemic Thinking to a Case Study related to the Improvement of Colombia’s Social Health Care
    Universidad de los Andes
    Jun 2010 - Dec 2010 (7 months)
Awards verified_user 0% verified
  • S
    Grupo Bolivar Innovation Awards 2019: Semi-finalist projects
    Seguros Bolívar S.A
    Sep 2019 - Oct 2019 (2 months)
    Category: Innovation Process
  • S
    Designed the business processes for new digital direct sales channel: Goal: Increase sellings 30% in 2020
    Seguros Bolívar S.A
    May 2019 - Current (6 years 1 month)
  • S
    Improved insurance product time-to-market by automating end-to-end process, saving 65% in operational costs
    Seguros Bolívar S.A
    Mar 2019 - Aug 2019 (6 months)
  • S
    Implemented electronic signature in the policy sales process Outcome 90% of papers signed and better customer experience
    Seguros Bolívar S.A
    Oct 2017 - Jul 2018 (10 months)
  • S
    Leveraged contact center’s operation with the roll out of a customer engagement platform, resulting in FLR 10% increase
    Seguros Bolívar S.A
    Jul 2016 - Jan 2017 (7 months)
  • S
    Created a self-service virtual office to improve customer experience, impacting 80% of our customers
    Seguros Bolívar S.A
    Mar 2016 - Jun 2017 (1 year 4 months)
  • Airbus
    Implemented and improved digital communication channels, increasing customer satisfaction by 10%.
    Airbus
    May 2014 - Oct 2014 (6 months)
  • Acciona
    Led and managed the launch of a “Welcome Programme” at national and international level (120 new employees per month)
    Acciona
    Sep 2013 - Nov 2013 (3 months)
  • Deloitte
    Created and implemented a statistic model for the quantitative measurement progress of the change management project
    Deloitte
    Feb 2010 - May 2010 (4 months)