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Nicole Banda-Schulz

About

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Virginia, United States

Timeline

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Résumé

Jobs verified_user 0% verified
  • E
    Business Analyst
    Emergent Method Consulting
    Sep 2022 - Aug 2025 (3 years)
    Analyzed 400+ platform issues to identify recurring patterns and data inconsistencies, sustaining 98% SLA adherence and improving release quality across a Medicaid system serving 2M+ users. Created and executed complex SQL queries to extract, validate, and analyze data for investigations, testing, and defect resolution. Translated complex business requirements into clear system specifications and coordinated with cross-functional teams to resolve incidents and implement improvements. Analyzed recurring post-release issues and delivered insights that guided training resource allocation, reducing invalid tickets by 3%. Collaborated with product, QA, policy, and technical teams to identify root causes, align fixes with system requirements, and
  • E
    Training Analyst
    Emergent Method Consulting
    Jun 2021 - Sep 2022 (1 year 4 months)
    Created and maintained 25+ technical guides, release documentation, and training assets to align end-users with monthly system upgrades. Led workshops and webinars to train staff and stakeholders on new functionality, system changes, and policy-driven releases. Facilitated on-site training sessions for 70+ users, achieving an average assessment pass rate of 70% and ensuring clear understanding of system workflows. Partnered with product, development, and policy teams to translate complex technical updates into accessible materials for diverse user groups.
Education verified_user 0% verified
  • C
    Certified ScrumMaster (CSM)
    Dec 2022
  • Virginia Commonwealth University
    B.A., Interdisciplinary Studies (Marketing & International Studies)
    Virginia Commonwealth University
    Jan 2019 - Jan 2020 (1 year 1 month)
  • A
    Azure AI Fundamentals
    Sep 2025