N
Nicole Allen
About
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Virginia, United States
Résumé
Jobs
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- VProduct ManagerVertex, Inc.Jan 2025 - Current (1 year 10 months)Launch Product Manager across Compliance and Returns value stream. Responsible for coordinating launch and Go To Market activities across three products. • Plans agendas and helps lead cross functional team calls. • Liaison between Product and Customer Marketing to ensure successful end of life communications. • Coordinating across Product leadership to plan sessions for upcoming conference.
Product OwnerSymphony TalentJan 2022 - Nov 2024 (2 years 11 months)Owned the discovery and feature planning process at a global talent acquisition organization for various product offerings including: Events Module (built within CRM), Referrals, Chatbot, and Career Website. Ensured a smooth end-to-end process for introducing new features to all stakeholders and liaised with implementation and training teams to drive feature adoption for new customers. Collaborated with Beta Client on integration and implementation of a 3rd party Chatbot. Guided and supported clients through the SSO cutover initiative. Communicated and demoed upcoming product changes internally for various groups including implementation and support teams. Partnered with technical writer and marketing for the creation of client-facing produ- Product OwnerPaymerangOct 2020 - Dec 2021 (1 year 3 months)Drove growth at a fast paced FinTech organization by scaling the capabilities and client base for a new product offering that leveraged AI capabilities. Prioritized bugs and new feature requests to ensure development team is focused on highest priority work. Managed feature development from requirements gathering through deployment. Completed user acceptance testing on all new development to guarantee outlined criteria is met. Worked cross-functionally with UX, development team, and other business leaders. − Collaborated with Beta Client on roll out of product enhancements that drove additional revenue. − Fostered new partnership to enable integration of product with 3rd party software. − Stood up process for release documentation and commu
- Product ManagerEABDec 2017 - Oct 2020 (2 years 11 months)Defined product strategy and oversaw product planning and execution throughout the product lifecycle. Analyzed customer needs, technical opportunities, and internal demands in order to develop a cohesive product roadmap that optimizes delivery of the most valuable solutions given finite resources. When necessary, developed robust capability maps and deployment plans for product offerings that are new-to market. Translated product roadmap to detailed user stories and UX specification in order to enable delivery in partnership with Agile teams. Partnered across Engineering, Analytics, Operations, and Customer-Facing teams to ensure effective deployment of solutions. − Developed Go to Market strategy for greenfield product offering. − Led team
- RDigital Deployment SpecialistRoyall & Company (subsequently acquired by EAB)May 2016 - Nov 2017 (1 year 7 months)Partnered with multiple departments to ensure successful deployment of high-exposure and revenue-critical email campaigns for Royall's most critical client base. Drove clarity in the space of ambiguity when cross functional teams required issue-resolution. Developed operational execution plans to optimize delivery and reduce risk exposure. Trained and mentored new team members and peers to ensure alignment to protocol. − Functional leader for division wide deployments of targeted marketing. − Recognized expert and trusted advisor on email deployments.
- BOffice ManagerBoynton Rothschild Rowland ArchitectsFeb 2015 - Apr 2016 (1 year 3 months)Managed front desk operations for an Architecture firm, assisting with architectural design visualization through the use of commercial CAD software when needed. − Primary point of contact for phone and in person client engagements. − Led implementation of cutting-edge 3D architectural renderings across the firm.
- Customer Service SpecialistVariousOct 2012 - Aug 2015 (2 years 11 months)Various customer service roles that enabled the development of skills in offering solutions that delight customers. Roles included: sales consultant at Haverty's Furniture and server at Ruth's Chris. Partnered with customers to understand their needs, ensured positive customer experiences, and developed deep product knowledge to best serve client needs.
Education
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- SScrum Master CertificationMay 2019 - May 2021 (2 years 1 month)
- B.S.Philadelphia UniversityMay 2008 - May 2012 (4 years 1 month)