Nicolay Piñeros Garzon
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Nicolay Piñeros Garzon

Nicolay Piñeros Garzon  new_releases

About

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Ingeniero en Telecomunicaciones
Bogotá, Bogota, Colombia

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Résumé

Jobs verified_user 0% verified
  • U
    Technical Solutions Architect
    UBIQUITY GLOBAL SERVICES
    Apr 2022 - Current (3 years 2 months)
    - Directly assists in the development of a technical solution. - Assists other teams with solutions and project management. - Directs the identification and recommendation of appropriate solutions, upgrades, replacements, or decommissioning options incorporating business and technology productivity and usability. - Provides analysis and recommendations around information security as necessary. - Will provide the solution document including high-level and low-level designs for implementation via SRF and Engineering Teams. - Accountable for spearheading project implementations from a technical perspective.
  • Nexa BPO
    Master IT
    Nexa BPO
    Oct 2020 - Apr 2022 (1 year 7 months)
    - Technical leader of the development team for the transformation and renovation of Bogota bank Serviline. - Development Integrator and in charge of the production deployment of the initiatives. - Integration of Web Services, connections to DB and consumption of SOAP and REST services. - Creations of developing the Genesys platform. - Scrum methodology as agile. - Composer developments for integration with Genesys GVP and ORS strategies.
  • S3 Simple Smart Speedy
    Professional III Telephony
    S3 Simple Smart Speedy
    Sep 2019 - Sep 2020 (1 year 1 month)
    - Lead the implementation and execution of all telephony and Contact Center projects. - Build and implement the processes for the Unified Communications area for ISO 20000-1 certification. - Support the construction of the service portfolio for Contact Center and IP Telephony solutions. - Administrar y monitorear todos los servidores Linux y Windows donde están alojadas las soluciones de telefonía y ContactCenter. - Manage and monitor all Linux and Windows servers where the telephony and Contact Center solutions are hosted. - Vendor management at the operational and commercial level of Contact Center Cloud and On-Premise solutions. - Leader of human talent for our clients' in-house operations. - Control and monitoring of indicators validate
  • D
    Telecommunications Engineer
    Decameron All Inclusive Hotels & Resorts
    Sep 2015 - Sep 2019 (4 years 1 month)
    - Implementation of telephony and Contact Center projects. - Administration of all telephone systems at the corporate level. - Development and implementation of transactional platforms for non-face-to-face channels. - Linux server administration. - Information gathering for internal and external requirements at the functional level. - Freeswitch application support for SIP and IAX protocol. - Developments in the shell script. - Azure Cloud migration to AWS buckets.
  • Processa S.A.S
    Telephony Application Engineer
    Processa S.A.S
    Sep 2014 - Sep 2015 (1 year 1 month)
    - Development of transactional IVR'S. - Application integration. - Transactional web portals, integration. - Creation of functions and stored procedures in MySql and SQL Server. - Integration with omnichannel tools for mass SMS sending, mass mailing campaigns, and creation and configuration of bots with Dialogflow.
  • COVINOC
    Computer Center Operator
    COVINOC
    Mar 2014 - Sep 2014 (7 months)
    - Administration of IP PBXs at national and international levels. - Predictive dialer development in Asterisk. - Transactional IVR solution. - Database administration (Oracle, SQL and MySql). - Security policy control (Netbackup). - Implementation of IP projects at corporate level.
  • Netcom Wireless S.A.S
    Development and Architecture Engineer
    Netcom Wireless S.A.S
    Feb 2013 - Mar 2014 (1 year 2 months)
    - Development and evolution of the software created by the company based on Asterisk. - Development of FreePbx interface. - Research and development of software solutions for IVR's Transactional. - Configuration of D-Link, Cisco, Grandstream devices (Fw, Switch, Router, Phones).
  • Dyalogo S.A.S
    Research and Support Engineer
    Dyalogo S.A.S
    Oct 2011 - Feb 2013 (1 year 5 months)
    - Provide support for the correct operation of the platforms created by the company - Support for platforms designed in Asterisk and the other designed in Visual Basic. - SQL Server DB Administration
Education verified_user 0% verified
  • D
    Diplomado Redes de Telecomunicaciones
    2020
  • Politécnico Grancolombiano
    Ingeniero telecomunicaciones
    Politécnico Grancolombiano
    Jan 2016 - Jan 2020 (4 years 1 month)