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Nicolas Y. Nyaa

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Germantown, Maryland, United States

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Full-time jobs

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Résumé


Jobs verified_user 0% verified
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    IT Specialist
    DataService GroupObsidianDepartment of Homeland Security
    Mar 2021 - Current (5 years 2 months)
    • Provided technical support and problem resolution via phone, email, ticketing system (Jira service desk) for internal and off-site end users with hardware, software, connectivity, and application issues. • Provided Microsoft Windows system administration, security patching, OS upgrades, troubleshooted problems and ensuring maximum availability of IT equipment for the customer. • Scheduled and perform regular systems maintenance. • Leverageed skills in TCP/IP, DNS, DHCP, SSH and networking troubleshooting, as well as perform regular backup operations of VMs with Veeam and implement. appropriate process for data protection and disaster recovery procedures. • Deploy/provision new guest VMs in a vSphere environment. • Racked, installed,
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    IT Support Specialist
    Trinitech Consulting INC
    Jun 2018 - Mar 2021 (2 years 10 months)
    • Performed system builds and integration of Windows workstation machines with identity management system (Active Directory). • Active Directory account management implementation and administration. • Provided LAN/WAN support by utilizing Microsoft remote software (Windows Remote Assistance WRA, RDP & Microsoft Teams) for on premise and remote customers as required. • Performed routine IT system end -user administration, including health checks and supporting incident resolution. • Conducted regular monitoring and reviews of the network logs. • Server and application maintenance including backups, failovers, upgrades and patches.
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    Field Technician
    B&T TechMedical Center
    Mar 2016 - Jun 2018 (2 years 4 months)
    • Installed various cable support structures such as j-hooks, cable racks and innerduct, repaired cable poles and towers. • Ensured all cables neatly tied and bundled according to safety regulations, abided by federal and state guidelines. • Pulled, routed, or labeled CAT5 or CAT6 cable, continually scaling individual technical and operational capabilities. • Expertly provided a wide range of technical support, including troubleshooting, setup, and installation of equipment. • Continually filled out daily logs and service tickets in an accurate and meticulous manner, ensuring best practices. • Provided face-to-face end-user and owner training to customers on a regular basis and provided product support.
Education verified_user 0% verified
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    Highschool Diploma
    Northwest Highschool MD Northwest Highschool