IT Specialist
DataService GroupObsidianDepartment of Homeland Security
Mar 2021 - Current (5 years 2 months)
• Provided technical support and problem resolution via phone, email, ticketing system (Jira service desk) for internal and off-site end users with hardware, software, connectivity, and application issues. • Provided Microsoft Windows system administration, security patching, OS upgrades, troubleshooted problems and ensuring maximum availability of IT equipment for the customer. • Scheduled and perform regular systems maintenance. • Leverageed skills in TCP/IP, DNS, DHCP, SSH and networking troubleshooting, as well as perform regular backup operations of VMs with Veeam and implement. appropriate process for data protection and disaster recovery procedures. • Deploy/provision new guest VMs in a vSphere environment. • Racked, installed,