Nicolas Wilches sales Manager

Appointment sales assistant

BruntWork

Dec 2024 - Dec 2025 (1 year 1 month)

– Assist with client onboarding, including gathering client information and coordinating internal processes.
– Engaged decision-makers, highlighting the benefits of the software and identifying how it could solve their business challenges.
– Manage client accounts and handle inquiries and requests promptly and professionally with outbound and inbound calls.
– Scheduled appointments with potential clients after building rapport and effectively presenting the benefits of the company's products.
– Utilized email marketing as a critical component of the follow-up and lead nurturing process. This involved sending targeted follow-up emails to prospects after initial calls, confirming scheduled appointments, providing comprehen

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Real state consultant

Aug 2024 - Jan 2025 (6 months)

As a Real Estate Consultant, I was responsible for driving business development and sales growth through effective lead generation and strategic customer engagement. I managed client relationships, utilizing CRM systems and email marketing to nurture prospects and maintain updated client pipelines. My role involved outbound prospecting and sales activities, including call processing and customer communication, to ensure exceptional customer experience. I also leveraged my expertise in real estate management to organize property information and track potential clients. Furthermore, I actively worked with property databases, CRM systems, lead lists, and customer records to meticulously track prospects, manage essential follow-ups, organize de

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Insurance Legal Assistant / Case management Support

Oct 2023 - Sep 2024 (1 year)

- Reviewed and organized legal and medical documents related to personal injury and automobile accident cases.
- Managed email correspondence with clients, medical providers, and hospitals, ensuring timely and professional communication.
- Updated client case files and maintained accurate records in the case management system.
- Supported attorneys and paralegals with administrative and back-office processes to ensure smooth case handling.
- Engaged directly with clients to provide updates on their cases, gather essential information, and nurture professional relationships throughout the duration of their legal process.
- Managed client communication across multiple channels, including phone calls, emails, and follo

Sales Supervisor

XYZies

Dec 2021 - Mar 2022 (4 months)

Managed a sales team, providing coaching and feedback to achieve monthly targets.
- Conducted management tasks, including performance monitoring and strategic
improvements.
- Led training sessions to enhance team skills and ensure goal alignment.

Sales Operation Manager

XYZies

Apr 2021 - Mar 2023 (2 years)

- Led sales campaigns focused on action plan follow-up to achieve goals.
- Promoted individual growth and team performance optimization through coaching and group motivation.
- Managed marketing paid ads analytics CPA, CPC, CPU metrics.
- Leveraged expertise in sales strategy to guide product initiatives and drive market adoption, ensuring alignment with overall business objectives.
- In my role as Sales Operation Manager, cold calling was an integral part of the daily workflow, overseeing and supporting outbound sales campaigns. This involved directly supervising and guiding teams in contacting potential customers, qualifying leads, skillfully handling objections, and ultimately generating valuable sales opportunities.<

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Back Office agent / Sales representative

Xyzies Call center solutions S.A.S.

Sep 2020 - Mar 2021 (7 months)

- Provided comprehensive sales support to affiliate stores across North America, managing inbound and outbound calls for intangible services.
- Coordinated with B2B clients to ensure seamless operations and swift resolution of service delivery issues.
- Managed relationships with affiliate partners, implementing tailored solutions to maximize their campaign performance.
- Leveraged email marketing strategies for sales support, including customer follow-ups, appointment confirmations, and client assistance, enhancing the overall customer journey.
- Utilized email communication to distribute service information, address customer inquiries, maintain prospect engagement post-call, and meticulously document all interactions i

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Sales Appointment Setter

Apogee Global RMS, Water solutions Florida

Mar 2020 - Nov 2020 (9 months)

As a Sales Appointment Setter, I was responsible for generating qualified leads and scheduling appointments with potential clients, contributing directly to the sales pipeline and revenue growth. My primary duties included extensive prospecting, cold calling, and multi-channel outreach to identify and engage potential B2B clients within the home services marketing sector. I leveraged CRM systems, including HubSpot, for effective lead management, pipeline management (Gestión de pipeline), and tracking sales operations (Operaciones de ventas). I excelled in outbound calls and outbound prospecting, qualifying leads (Calificación de leads) and nurturing them through a structured sales development process. Furthermore, I employed sales automatio

Asesor Financiero

Bank of Nova Scotia

Aug 2019 - Mar 2020 (8 months)

Pasante - Departamento de Análisis y prospectiva

Corporación Defensoría Militar

Aug 2019 - Jan 2020 (6 months)

- investigaciones
realización de informes

Nicolas Wilches

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Nicolas Wilches