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nicolas telkamp

About

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Barcelona, Spain

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Résumé


Jobs verified_user 0% verified
  • TELUS Digital
    CONTENT MODERATOR
    TELUS Digital
    Oct 2018 - Nov 2024 (6 years 2 months)
    As a Customer Support Specialist at a major Belgian internet provider, I assisted clients with software and hardware issues across multiple channels (phone, email, chat). I diagnosed technical problems, provided efficient solutions, and documented interactions for future reference. I collaborated with engineering and product teams to resolve complex issues and enhance service delivery.
  • T
    COSTUMER SUPPORT SPECIALIST - GOOGLE APP STORE
    Telbysell
    Nov 2017 - Sep 2018 (11 months)
    Experienced in reviewing and managing online content to ensure compliance with platform policies and community standards. Skilled in identifying and addressing inappropriate material, resolving content-related issues efficiently, and fostering a safe and positive user experience. Strong attention to detail with a commitment to maintaining platform integrity
  • S
    IT SUPPORT SPECIALIST
    Scarlet
    Jul 2015 - Sep 2017 (2 years 3 months)
    As a Customer Support Specialist for the Google Play Store, I was responsible for assisting users with account settings, app downloads, and content installations. I managed refund requests, addressed payment account issues, and resolved unauthorized charge concerns. Additionally, I provided support for third-party developer issues and guided customers on using gift cards. This role required a strong commitment to customer care, ensuring a positive experience for all users.
Education verified_user 0% verified
  • B
    Bachelor business managent
    Jan 2014 - Jan 2018 (4 years 1 month)