Service Desk Analyst
SLB
Apr 2023 - Apr 2024 (1 year 1 month)
• Document and track all incidents reported, ensuring accurate and timely resolution. Follow established procedures for incident escalation, prioritization, and resolution. Maintain detailed records of all support interactions and solutions provided.
• Provide guidance and assistance to end users on the effective use of IT systems, applications, and tools. Troubleshoot and resolve problems related to hardware, software, networks, and applications.