N
Nicolas David Ramírez Villa
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Agente de soporte técnico
Bogota D.C., Colombia
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Résumé
Trabajos
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- ARetail and Service delivery agent and Back-up Team Leader atAiFi for IGT SolutionsFeb 2022 - Jun 2022 (5 meses)I'm working as a service delivery agent checking all details related to AiFi tools including clients' information, app usage, bill management, and providing ideas to optimize all processes related to the business activity of the campaign. As Back-up Team Leader, I've learned more details related to quality and productive reports, human resources, professional and specific language, team management.
- EGaming Associated and Back-up Team Leader atEpic Games for IGT SolutionsMay 2021 - Ene 2022 (9 meses)I worked as T2 Game Specialist, in charge of providing player chat and email technical Support, in charge of reporting bugs, programs failures and data management related to game industry linked to Epic Games services, in example, Epic Games Store, Support a Creator and games like Fortnite, Battle Breakers and more. Constantly bringing new ideas to improve player experience developing new ideas about current processes and new game updates. I'm also my Team Leader's back up, as part of the SOD I'm in charge of team attendance, following up and developing action plans for our main KPIs, share Huddle deck and Elevio udpates, QC monitoring, side by sides. I'm familiar with internal and client calibrations, I also have knowledge in EWS (early wa
Educación
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- Business Management,Universidad Nacional de ColombiaEne 2020 - Jun 2022 (2 años 6 meses)
- CHigh School DiplomaColegio ClaretianoEne 2003 - Ene 2014 (11 años 1 mes)
- Systems engineering,Universidad Nacional Abierta y a Distancia
