Nicolás porras Bermúdez

Customer Success Manager with 8+ years of experience supporting US-based SaaS customers across onboarding, implementation, adoption, account management, and customer retention. Proven track record of building strong client relationships, guiding customers through complex workflows, and partnering with product, engineering, and operations teams to deliver successful customer outcomes. Experienced in FinTech, HealthTech, CRM, and hospitality technology environments.