NICOLÁS MORA
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Representante de Atención al Cliente · FoundeverBogotá, Cundinamarca
Cundinamarca, Colombia
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Full-time jobs
Résumé
Jobs
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Application Support Specialisti-SYS InformáticaOct 2025 - Current (1 year 1 month)• Provide technical support for ERP systems, including payroll and accounting modules.
• Troubleshoot and resolve software incidents reported by end users.
• Support user account administration through Active Directory.
• Execute SQL Server queries for data validation and issue resolution.
• Assist with software implementation, configuration, and end-user training.
• Document incidents, monitor case progress, and ensure timely resolution.
• Collaborate with internal teams to resolve technical and functional issues.- FCustomer Service RepresentativeFoundever CO.Dec 2021 - Sep 2025 (3 years 10 months)• Delivered bilingual customer support for U.S. and Canadian clients via phone, chat, and email.
• Resolved complex issues related to banking transfers, logistics, and roadside assistance.
• Performed identity verification and applied security procedures to protect customer accounts.
• Used CRM platforms to document, escalate, and track customer cases through resolution.
• Worked in high-volume environments while consistently meeting quality and performance metrics.
Education
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- Network DefenseCisco Networking AcademyJan 2025 - Jun 2026 (1 year 6 months)
- Software DevelopmentUniversidad Santo TómasJun 2024 - Nov 2024 (6 months)
- Python FundamentalsCisco Networking AcademyJan 2024 - Jun 2024 (6 months)
- Introduction to CybersecurityCisco Networking AcademyJan 2024 - May 2024 (5 months)
- SYSTEMS ENGINEERINGFundación Universitaria del Area AndinaJan 2023 - Current (3 years 10 months)8th Semester | Bogotá D.C., Colombia
Expected Graduation: 2028