Collaborated in a team of three to coordinate a fleet of up to 36 drivers. Assigned daily trips, managed driver schedules, and accommodated subscription-based rides. Also Handled incoming calls, trip rescheduling, and on-the-fly adjustments. Addressed customer complaints, delays, and late arrivals with professionalism and efficiency.
Tech Support Assistance
Paricus
Oct 2023 - Nov 2024(1 year 2 months)
Provided technical assistance to customers, addressing issues related to mobile devices and services, ensuring effective problem resolution and a high level of customer satisfaction
B
Callcenter Agent public Remote experience
BIS Contact
Jul 2023 - Oct 2023(4 months)
Customer Service Representative Engaged customers by promoting and encouraging participation in events and activities, directly contributing to company revenue through member attendance.
Corrector literario
Autónomo
Nov 2018 - Current(8 years)
D
Administrativo en Presupuestos y Secretario del Proyecto PNUD ARG 17/004
DGTALASI
Aug 2018 - Apr 2023(4 years 9 months)
Tareas de redacción de documentos y comunicaciones oficiales de presupuesto, adquisiciones y patrimonio, legales y del Proyecto: "ARG/17/004 Contribución al fortalecimiento del Centro de Ciberseguridad BA-CSIRT de la Agencia de Sistemas de Información del GCABA".
E
Administrativo Contable
EDITORIAL FELICITAS
Jul 2018 - Mar 2020(1 year 9 months)
Assisted with administrative and accounting tasks for the publishing house Ediciones Felicitas, including record keeping, expense tracking, and general office support. Also supported the organization and execution of book release events, contributing to event logistics and coordination.
Debt Portfolio Manager
Proaction Services
Jan 2017 - Jun 2018(1 year 6 months)
Managed debt portfolios for major banks, overseeing agreements and payment processing for delinquent and defaulted accounts. Conducted negotiations with clients to reach payment solutions, maintaining clear and professional communication throughout. Additionally, performed administrative duties and independently organized workload and time management to meet performance targets efficiently. Utilized skills in call center operations by engaging with bank clients to facilitate payment collections, employing investigative techniques to locate member information when necessary, akin to a detective's approach to problem-solving.
Fundraiser Facer – “Safe and Family-Centered Maternities” Campaign
UNICEF
Jan 2016 - Nov 2016(11 months)
Actively engaged in street fundraising, encouraging people to support and join the campaign. Successfully communicated the mission and impact of the initiative to the public, helping raise awareness and secure financial contributions.
C
Administrador Contable
CRAN.IO
Aug 2015 - Dec 2015(5 months)
As an Administrative Assistant, I was responsible for processing payroll and ensuring timely salary payments, managing office and product purchases, and handling customer interactions to maintain strong client relationships. I also played a key role in recruiting by identifying and contacting potential new hires. Additionally, I coordinated payments for office rent, utilities, and other essential services to ensure smooth daily operations.
Validador de Documentación
The Coca-Cola Company
Oct 2014 - May 2015(8 months)
Collaborated as part of a team responsible for validating and documenting payments and purchase orders from the United States and Europe. Originally intended to be a six month internship but was extended to seven.
P
Private English Tutor and teacher
Mar 2011 - Current(15 years 8 months)
Provided personalized English lessons to students of all ages, with a focus on secondary school learners. Specialized in both Language and Literature, with additional support in Biology, Business, and Economics as needed. Successfully prepared students for international exams, including IGCSE and CAE
Education
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Lic. en Letras
UCA
Jan 2012 - Jan 2014(2 years 1 month)
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Escritura Narrativa
La Casa de Letras
Lic. en Artes de la Escritura.
UNA
B
Bachiller en Cs. Sociales y Humanidades
C
Lic. en Administración de Empresas
Colegio Los Molinos
Publications
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P
PROYECTOS COFFEE ESCRITOR AUTÓNOMO "Ella" | Publicación en "AUTOR N°3" en la editorial española "Hago Cosas"