N
Nicolás Cuellar
About
Detail
Bogota D.C., Colombia
Résumé
Jobs
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Senior Trilingual trainerARRISESep 2025 - Mar 2026 (7 months)• Cross-Cultural communication (English, Portuguese, Spanish) • Development of structured improvement plans • Leadership and supervision of multicultural teams • Advanced performance coaching and talent development • KPI monitoring and continuous improvement initiatives • Conflict resolution and team motivation- Trilingual trainerARRISEMay 2025 - Mar 2026 (11 months)• Management of staff from different cultures and languages, including English, Portuguese, and Spanish languages • Teaching about online casino games, their rules, gameplay methods, strategies, and ways to interact with players. • Instruction on game techniques and ways to improve motor skills using hands, body, and gestures to enhance overall game performance. • Creation of daily reports using programs such as Excel, PowerPoint, and Google Forms surveys. • Development of individual and group improvement plans to support the trainee's growth and performance.
- Customer Service representativebet365Nov 2024 - Feb 2025 (4 months)• Responsible for document verification of Brazilian customers, ensuring that identification documents complied with security standards and company regulations. • Ticket adjustments by identifying and resolving inconsistencies in bets, ensuring that the results were correct and that customers received the corresponding payments. • Proper follow-up of transactions within the platform, managing deposits, payments, and withdrawals, ensuring their correct execution according to deadlines and company policies. • Support in betting, solving doubts and problems of customers related to the betting process, and aiding during betting transactions.
- WEnglish and Portuguese teacherWHITE HOUSE LANGUAGE CENTERFeb 2024 - Current (2 years 7 months)• Design and implement personalized study plans for students of different levels. • Foster an interactive and motivating learning environment using innovative teaching methods. • Evaluate students' progress through tests and practical activities, providing continuous feedback to improve their learning.
- Trilingual content moderatorTeleperformanceSep 2023 - Sep 2024 (1 year 1 month)• Ongoing analysis of the U.S. and South American market, with a particular focus on the Brazilian market, through META's social networks. • Content moderation by META's international policies, also applying cultural knowledge to ensure proper management. • Identification, analysis, and evaluation of expressions, meanings, and intentions in publications in the South American market, with a particular focus on the Brazilian market and specific considerations in the U.S. market.
- 2Customer service representative247 IntouchApr 2023 - Aug 2023 (5 months)• Bilingual agent (Spanish, English) in customer service through the Airbnb campaign • Advice and guidance in resolving problems related to reservations, payments, cancellations, and debts through the application. • Use of English as the main language in interaction with international clients. In specific cases, I applied my command of other languages according to the client's needs, such as Portuguese, which allowed me to take advantage of opportunities to strengthen my language skills. I also used Spanish as my native language in situations where it was required.
- Customer service representativeTeleperformanceMay 2022 - Feb 2023 (10 months)• Bilingual agent (Spanish, English) in customer service through the Capital One campaign • Advice and guidance to solve problems related to fraudulent transactions, replacement of credit cards, step-by-step to obtain credits and credit cards with the bank, explanation of legal processes for non-payment, etc. • Use of specialized vocabulary for the banking market in the English language.
Education
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- Professional in modern languagesEAN UniversityJan 2019 - Jan 2024 (5 years 1 month)
- GBachelor's degreeGimnasio Moderno SummerhillJan 2014 - Jan 2019 (5 years 1 month)