Nicolas Blanco Customer Success Manager

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Digital Media Manager

Backbone Branding Agency

Jan 2026 - Current (7 months)

Responsibilities: Client Relationship Management Leading onboarding for new clients. Hosting monthly check-in calls with clients to review progress, results, and next steps. Acting as the primary point of contact for client questions, requests, and feedback. Managing expectations and setting clear action plans. Campaign Strategy & Management Managing and optimizing paid ads campaigns (Google Ads, Meta Ads). Handling SEO efforts, including keyword research, on-page optimization, and performance tracking. Managing and optimizing Google Business Profiles. Overseeing email marketing campaigns (Mailchimp / Jobber). Running and monitoring campaigns across Facebook, Instagram, LinkedIn, and other relevant platforms. Performance & Reporting Trackin

Customer Success Manager

Omnisend

Jan 2025 - Jan 2026 (1 year 1 month)

Managed a portfolio of 200 e-commerce clients.

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Chief of Staff | Tech & Innovation

Global Furnishings,

Oct 2024 - Current (1 year 10 months)

As Chief of Staff in the Tech & Innovation sector, I optimized business workflows by integrating AI-powered analytics and automation tools, leading cross-functional teams in digital transformation initiatives to enhance scalability. I effectively utilized CRM systems to track and manage lead generation campaigns, ensuring a streamlined approach to client engagement. My role involved conducting cold and warm calling to foster relationships and drive business opportunities, contributing significantly to the overall success of our initiatives. Additionally, I spearheaded cross-functional technology initiatives, overseeing quality assurance processes for both internal and customer-facing platforms. Collaborating closely with QA and engineering

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Sales Development Representative & Account Manager

Transformify,

Jan 2021 - Jan 2024 (3 years 1 month)

As a Sales Development Representative & Account Manager, I successfully scaled revenue through data-driven sales automation and strategic outreach, significantly enhancing our sales processes. I built AI-enhanced lead nurturing funnels that optimized conversion rates and implemented CRM innovations that boosted efficiency by 40%. My role involved close collaboration with product and QA teams to integrate customer feedback into the product testing cycle, ensuring that technical issues and bugs identified through customer interactions were reported and validated using automated tools like Selenium. I gained familiarity with testing workflows and contributed to User Acceptance Testing (UAT) processes, which helped prioritize fixes and maintain

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Senior Technical Sales Representative

Tesacom

Jan 2019 - Jan 2023 (4 years 1 month)

As a Senior Technical Sales Representative, I pioneered digital sales solutions in satellite communications, leveraging predictive analytics to enhance B2B sales strategies and forecasting. I utilized warm calling techniques to engage with leads generated from Google Ads, successfully converting them into clients and contributing to overall sales growth. My role involved actively evaluating product performance during pre-sales demos and client POCs (Proof of Concepts), collaborating with engineering and QA teams to ensure customer requirements were met and technical issues were resolved. By identifying bugs and usability issues early, I contributed directly to product quality improvements, gaining hands-on exposure to quality assurance stan

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Facility Manager | Smart Building Tech

JLL (Jones Lang LaSalle),

Jan 2014 - Jan 2019 (5 years 1 month)

As a Facility Manager specializing in Smart Building Technology, I integrated IoT and smart automation systems for building management, significantly enhancing operational efficiency and user experience. I developed data-driven maintenance programs utilizing AI-based predictive analytics to proactively address facility needs. Additionally, I provided exceptional customer service to JLL clients, ensuring their requirements were met and fostering strong relationships to support overall facility management objectives. My experience in sales has been instrumental in expanding the JLL customer base, allowing me to leverage customer relationship management (CRM) tools effectively to enhance client engagement and satisfaction. This focus on custom

Nicolas Blanco

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Nicolas Blanco