N

Nicolas Rodríguez

About

Detail

Quality Analyst
Antioquia, Colombia

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Opticall BPO
    Quality Assurance Analyst
    Opticall BPO
    Jan 2022 - Nov 2022 (11 months)
  • Opticall BPO
    Telemedicine Representative
    Opticall BPO
    Jul 2021 - Dec 2021 (6 months)
  • Teleperformance Spain
    Back Office Employee
    Teleperformance Spain
    Apr 2021 - Jun 2021 (3 months)
  • Teleperformance Spain
    Customer Service Specialist
    Teleperformance Spain
    Nov 2020 - Mar 2021 (5 months)
    Provided personalized costumer care to retail clients with emphasis on buying experience issues. Received, analyzed and documented over 200 chat cases per day. Kept constant communication with quality department regarding internal process efficiency. Maintained a high satisfaction rate measure on csat/dsats surveys. Developed email and phone skills, giving our client base a more in depth assistance and follow ups. Worked an a back office environment, making sure all the additional tasks necessary to complete a case were accomplished following the quality guidelines and a timely manner.
  • Microempresas de Colombia
    Administrative Assistant
    Microempresas de Colombia
    Jul 2019 - Dec 2019 (6 months)
    Assisted as a communication bridge between the parts involved on the education department and internships process. Maintained informed general coordinators, students and business managers on new conditions and progress updates. Created and runned activities calendar, implementing the parties needs and restrictions.
Education verified_user 0% verified
  • I
    Technician, Marketing and Administrative Assistance
    I. E. Mariscal Robledo
    Jan 2018 - Nov 2019 (1 year 11 months)
  • Universidad Pontificia Bolivariana
    Bachelor of Architecture
    Universidad Pontificia Bolivariana