Customer Service Specialist
Teleperformance Spain
Nov 2020 - Mar 2021 (5 months)
Provided personalized costumer care to retail clients with emphasis on buying experience issues. Received, analyzed and documented over 200 chat cases per day. Kept constant communication with quality department regarding internal process efficiency. Maintained a high satisfaction rate measure on csat/dsats surveys. Developed email and phone skills, giving our client base a more in depth assistance and follow ups. Worked an a back office environment, making sure all the additional tasks necessary to complete a case were accomplished following the quality guidelines and a timely manner.